Collections and Accounts Receivable Specialist – Latam

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Take ownership of the overdue portfolio by conducting weekly reviews of aging accounts, prioritizing them, and proactively reaching out via email and phone.

• Manage reminders and escalations, follow up on agreed payment dates, and negotiate payment plans as necessary.

• Process incoming payments through ACH, wire transfers, checks, cards, Bill.com, and Stripe.

• Request remittance information for payments that lack references.

• Investigate missing, misapplied, short, duplicate, and overpaid payments, and manage refunds accordingly.

• Prepare account statements and reconcile them with client payment records, including those involving multiple entities and years.

• Correct invoices through voids, reissues, credit notes, and modifications of terms or entities.

• Maintain precise client billing information.

• Complete vendor setups and update bank details in client accounts payable portals.

• Escalate disputes with comprehensive summaries and recommendations, ensuring client threads remain active until resolution.

• Provide weekly reports on aging accounts, collections progress, and accounts deemed at risk.

• Assist in documenting accounts receivable processes.

• Report directly to the Director of Finance.

• Success is measured by a decrease in Days Sales Outstanding (DSO), fewer receivables exceeding 60 and 90 days, consistent follow-up on overdue accounts, timely responses within one business day, and maintaining clean accounts with no unexplained payments.

⛳️ Requirements

• A minimum of 1 year of experience in collections, accounts receivable, or credit control, preferably in a B2B setting.

• Proven success in reducing aged receivables.

• Confident in conducting direct collection conversations—assertive, persistent, and professional.

• Practical experience with Stripe.

• Proficient in written and spoken English.

• Strong skills in reconciliation using Excel or Google Sheets, along with a keen attention to detail.

• Comfortable working with international clients, across multiple time zones, and handling multi-currency payments.

• Experience with QuickBooks Online is a plus.

• Familiarity with Bill.com and client accounts payable portals such as Ramp, Oracle, or Coupa is advantageous.

• Experience with payment plans or escalation to external collections is a plus.

• Background in B2B SaaS or services is beneficial.

• Must be located remotely in Latin America.

• Availability in PST or CST time zones.

• Open to working Monday through Friday.

🏝️ Benefits

• 20 days of paid time off (PTO).

• Company-provided equipment.

• Fixed budget for expenses related to healthcare, personal care, or learning.

• Monthly payments in USD.