Collections & AR Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Proactively manage the AR aging report by reaching out regarding outstanding balances and identifying accounts for collections evaluation.

• Process customer deposits on a daily basis and ensure cash application is current and reconciled.

• Act as the primary contact for incoming customer and internal AR inquiries.

• Address billing inquiries and disputes comprehensively from start to finish.

• Keep precise records in NetSuite and the AR case management tool to ensure accurate DSO and AR reporting.

• Upload invoices into customer vendor portals and complete necessary vendor documentation.

• Provide assistance to customers via phone for credit card payment processing.

• Collaborate with Sales and Finance teams to resolve disputes regarding outstanding accounts.

• Facilitate the resolution of escalations that hinder customer payments.

• Retrieve and analyze AR aging and collections reports to assess account status and prioritize outreach activities.

• Take ownership of assigned escalations, disputes, inquiries, tasks, and projects until resolution.

• Engage in ad hoc Finance projects, including system migrations, process enhancements, and workflow implementations.

⛳️ Requirements

• A minimum of 5 years of experience in accounts receivable, collections, or a similar finance role is essential.

• A solid understanding of the entire AR cycle and the implications of AR decisions on the business is required.

• Experience with NetSuite or a similar ERP, along with an AR/case management tool, is highly preferred.

• Proficiency in managing vendor portals is an added advantage.

• Highly detail-oriented with a proven ability to handle large volumes of work accurately, identify discrepancies early, and maintain clean, reliable records.

• Solution-oriented and proactive, with the ability to identify root causes, propose recommendations, and ensure follow-through to resolution.

• Excellent written, verbal, and customer-facing communication skills.

• Professional demeanor to manage challenging conversations effectively.

• Self-motivated and accountable, capable of prioritizing tasks, working independently, and owning results in a fast-paced environment.

• Current and ongoing residency within the United States is necessary to secure and maintain employment.

🏝️ Benefits

• Competitive benefits package.

• Opportunities for professional development.

• A collaborative culture founded on partnership and purpose.

• Potential for career advancement.

• 100% fully remote employment.