Applications Specialist, Patient Monitoring

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide comprehensive clinical application support for patient monitoring systems.

• Offer telephone and remote assistance to both internal and external clients.

• Resolve intricate clinical application challenges using advanced remote access technologies.

• Handle escalations until resolution and offer on-site assistance during critical customer situations when necessary.

• Ensure prompt and effective problem-solving, customer satisfaction, and company profitability.

• Submit precise and timely individual scorecards, maintaining complete data entry in necessary systems.

• Utilize call center tools to assess responsiveness and fulfill service level expectations.

• Oversee company resources, including training, tools, equipment, travel, and expenses, in accordance with company policies.

• Provide structured feedback and suggestions for product enhancements to product management.

• Act as a clinical subject matter expert and support team objectives.

• Evaluate complex clinical issues, gather and interpret data, and collaborate with Technical Support Engineers on action plans.

• Share expertise with colleagues and internal stakeholders.

• Contribute to knowledge-based resources and complete necessary product and clinical training.

• Take ownership of personal development planning and identify opportunities for growth.

⛳️ Requirements

• Bachelor of Science Degree in Nursing or Medical Technology is required.

• Must be registered and in good standing with the relevant credentialing body.

• A minimum of five years of clinical experience is preferred.

• A minimum of three years of experience in a clinical phone support setting is preferred.

• Exceptional customer service, communication, multitasking, and prioritization abilities.

• Capability to work independently with minimal supervision.

• Advanced understanding of clinical applications related to Patient Monitoring.

• On-call availability as per schedule is required.

• Ability to meet the minimum physical, cognitive, and environmental job requirements with or without accommodation.

• US work authorization is mandatory; candidates needing current or future sponsorship will not be considered.

🏝️ Benefits

• Annual incentive bonus, sales commission, or long-term incentives may be available.

• Generous paid time off (PTO).

• 401k plan with up to 7% matching.

• Health Savings Account (HSA) with company contributions.

• Stock purchase plan.

• Educational reimbursement.