Application Systems Manager

This is a fully remote position, open to applicants in Utah.

📋 Description

• Manage the daily operations of specific clinical, administrative, or financial applications.

• Analyze, configure, test, support, release, train users on, and implement application technologies.

• Implement best-practice standards that align with Information Systems (IS) and business strategies.

• Oversee department operations for clinical, administrative, or financial systems.

• Administer budgets and manage financial assets.

• Supervise human-resource management and staff training initiatives.

• Provide technical leadership and guidance to employees.

• Handle hiring, goal setting, coaching, mentoring, recognition, training, and performance management.

• Cultivate relationships with customers, stakeholders, and vendors.

• Communicate effectively with staff and allocate resources to ensure timely, budget-compliant project delivery.

• Coordinate technical interdependencies, schedules, and business requirements with project teams and stakeholders.

• Ensure staff competency through application-specific training.

• Maintain adherence to support and service management best practices.

• Develop, manage, and evaluate operating and service-level agreements.

• Define, manage, and monitor application metrics including incidents, requests, resolution time, and customer satisfaction.

• Collaborate across IS teams to develop and test solutions, resolve incidents, identify root causes, and enhance processes.

• Oversee technical support documentation and facilitate training for staff.

⛳️ Requirements

• Bachelor's degree in healthcare or computer technology from an accredited institution, or four years of relevant experience in a healthcare or computer technology field.

• Six years of experience in configuring, supporting, training, and implementing clinical, financial, or administrative systems utilized in healthcare.

• Proven leadership and communication skills.

• Strong analytical, problem-resolution, judgment, and decision-making skills.

• Ability to prioritize and execute tasks effectively in a high-pressure environment.

• Experience in a team-oriented, collaborative setting.

• Background in a healthcare environment.

• Preferred: two years of management experience.

• Preferred: three years of experience in supporting healthcare applications.

• Preferred: self-motivated, detail-oriented, results-driven, and possessing a strong customer service orientation.

• Ability to communicate information effectively with others.

• Proficient in operating computers and other IT equipment.

• Capability to see and read computer monitors and documents.

• Ability to remain seated or standing for extended periods while working.

• Candidates for remote or hybrid positions must adhere to remote-work expectations regarding confidentiality, information security, schedules, conflicts of interest, and company equipment.

🏝️ Benefits

• Comprehensive benefits package that includes programs for wellness, health, security, connection, and engagement.

• Remote work options available for eligible roles.

• Provision of company equipment and remote-work support in accordance with policy.