Application Support Specialist, L2

This is a fully remote position, open to applicants in Poland.

📋 Description

• Investigate escalated incidents utilizing logs, SQL queries, and diagnostic tools.

• Provide effective workarounds to quickly restore service.

• Develop permanent solutions and implement enhancements to prevent future occurrences.

• Identify the root causes of recurring incidents.

• Conduct and document structured root cause analyses for critical or repeated issues.

• Manage problems until they are permanently resolved.

• Collaborate closely with System Support Managers, DBAs, and L3/L4 teams.

• Prepare clear and detailed technical escalations for complex bugs or architectural challenges.

• Participate in discussions regarding architectural enhancements to mitigate future failures.

• Validate fixes in staging/UAT environments.

• Create automated unit and integration tests to avoid regressions.

• Support and mentor L1 teams through training, documentation, and technical guidance.

⛳️ Requirements

• Proficient in English (both written and spoken).

• Familiarity with AI tools; Anthropic Claude is preferred.

• Strong SQL skills with the capability to write complex queries.

• Excellent analytical and problem-solving abilities with a structured mindset.

• Experience with application logs, diagnostic tools, and complex system environments.

• Strong communication skills, capable of clearly documenting and explaining technical issues.

• Willingness to work in shifts.

• Experience in HR tech is a plus.

• Proficiency in French is a significant advantage.

• Knowledge of ITIL processes (Incident, Problem, Change) is a bonus.

🏝️ Benefits

• Dynamic and autonomous work environment.

• Opportunity to enact meaningful change by contributing to a company that is enhancing the world of work.

• Collaboration with a passionate, diverse, and talented global team.