Application Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Configure and assist with complex software application issues faced by end users.

• Act as the main liaison between IT and designated functional business areas for ongoing application configuration enhancement projects.

• Identify and resolve intricate software application problems escalated by fellow members of the software application team.

• Ensure that accurate and effective solutions are delivered to end users.

• Collaborate with IT and business resources to address technical challenges and support business processes.

• Guide and mentor newer or less experienced team members.

• Execute IT-related tasks for projects that align with company priorities.

• Identify and suggest system modifications to minimize user issues.

• Record issues and resolutions utilizing the incident tracking system.

• Relay new support issues to the team, peers, and management.

• Document processes and procedures for training IT teams and end users.

⛳️ Requirements

• 2 years of experience in business systems analysis, including the capability to flowchart processes.

• 2 years of experience with Structured Query Language (SQL).

• Experience working with an offshore development and QA team.

• Proven experience in writing reports, business correspondence, and procedural manuals.

• 2 - 4 years of experience in administering and supporting end user applications.

• This position is not eligible for sponsorship.

🏝️ Benefits

• Comprehensive medical benefits coverage, including dental and vision plans.

• Health care and dependent care spending accounts.

• Short- and long-term disability insurance.

• Life insurance and accidental death & dismemberment coverage.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• Retirement plan featuring a generous company match.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO).