APAC Pre-Sales & Engagement Specialist – 12-Month Fixed-Term Contract

This is a fully remote position, open to applicants in Australia.

📋 Description

• Conduct personalized demonstrations of Dimensions and Altmetric tailored to the specific business challenges faced by prospects.

• Evaluate the requirements and pain points of prospects, customizing product presentations accordingly.

• Collaborate with the Sales team to devise demo strategies and provide immediate support to prospects.

• Recognize complex solution requirements and engage Solutions Architects or specialists as needed.

• Lead sessions for trial implementations and offer hands-on training to users.

• Assist in the development of proposals and responses to RFPs/RFIs.

• Facilitate product demonstrations for potential APAC reseller partners.

• Provide training for confirmed reseller partners on Dimensions and Altmetric, including organizing training in local languages.

• Aid Academic and Government & Funder clients in adopting features and implementing best practices.

• Deliver web-based onboarding and training for customers.

• Track usage and engagement to pinpoint further support needs.

• Identify risks of churn and opportunities for growth, collaborating with internal teams.

• Act as the primary technical consultant throughout the sales process.

• Document feedback and use cases from prospects and customers for the Sales, Product, Marketing, and Customer Experience teams.

• Maintain in-depth product knowledge and communicate updates to both internal teams and clients.

• Keep abreast of industry trends and competitor products.

• Host webinars for clients and prospects.

• Create FAQs, knowledge content, and internal documentation.

⛳️ Requirements

• Demonstrated experience in pre-sales, product sales, and/or customer engagement, preferably in a SaaS or tech-focused environment.

• Technical aptitude with the ability to rapidly learn and confidently showcase product features.

• Strong communication skills with the ability to convey technical ideas as business benefits to varied audiences.

• Comfortable with public speaking for virtual meetings, webinars, and conferences.

• Highly organized, detail-oriented, and a proactive self-starter who thrives in a rapid, remote, and ambiguous work environment.

• Capable of managing multiple pre-sales and post-sale customer interactions concurrently.

• Patient and empathetic, with a genuine passion for customer advocacy.

• Must be located in Australia.

🏝️ Benefits

• Investment in innovative businesses and technologies that promote open, efficient, and effective research.

• A diverse and inclusive workplace environment.

• Equal opportunity employment practices.

• Supportive culture emphasizing collaboration, transparency, community, and professional development.