APAC Account Executive – Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist Account Executives in managing, retaining, and nurturing assigned client relationships.

• Act as the primary day-to-day contact for clients, addressing inquiries and coordinating necessary follow-ups.

• Acquire a thorough understanding of Sago's products, services, capabilities, and research methodologies.

• Clarify project requirements and suggest suitable approaches in collaboration with clients and subject-matter experts.

• Draft proposals that detail pricing, feasibility, methodology, recruitment or sampling considerations, timelines, and execution plans.

• Oversee proposal and bid follow-up and ensure accurate tracking of opportunity information.

• Collaborate with internal teams including recruitment, programming, project management, data processing, facilities, and bidding.

• Track project milestones, foresee risks, address client concerns, and escalate issues when necessary.

• Assist with billing and invoicing while identifying opportunities for profitability enhancement.

• Take ownership of a portfolio of accounts, ensuring client satisfaction, retention, revenue growth, and profitability.

• Cultivate relationships with client stakeholders and discern their business and research needs.

• Discover new revenue opportunities and present additional Sago solutions.

• Seek and develop new business opportunities through effective networking.

• Formulate account and sales strategies, maintain an accurate pipeline and forecast, and update sales leadership on progress.

• Meet expectations for revenue, profit, activity, bid volume, and win rates.

• Provide sales communications and proposals, offer consultation on research design and business requirements, and negotiate within set guidelines.

• Utilize account history, client feedback, and sales data to recommend strategies that enhance loyalty and account growth.

⛳️ Requirements

• Knowledge of APAC cultures.

• Flexibility to work local hours.

• Experience in the market research sector, with familiarity in qualitative and quantitative data collection methodologies.

• Proven experience in supporting client relationships, preparing proposals, coordinating cross-functional delivery, and identifying growth opportunities.

• Capability to manage multiple priorities and transition between supporting Account Executives and handling assigned client or sales responsibilities.

• Competence in Microsoft Office and CRM or proposal management tools.

• Salesforce CPQ experience is advantageous.

• Bachelor's degree or equivalent experience is preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible work arrangements and a supportive work environment.