Anti-Social Behaviour Service Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Guide, mentor, and cultivate a team of specialized ASB caseworkers.

• Ensure the team achieves outstanding customer results while promoting engagement and performance.

• Collaborate with five national Locality Teams, Retirement Living, and Supporting Housing Teams.

• Oversee the management of intricate anti-social behaviour, safeguarding, and managed relationship cases.

• Provide expert advice and supervision on issues related to domestic abuse, hate crime, and safeguarding.

• Take ownership of complex casework and foster continuous improvement through learning and best practices.

• Manage and investigate Stage One and Stage Two complaints in accordance with the Housing Ombudsman's Complaints Code.

• Prepare and present legal cases and court documentation.

• Establish partnerships with Community Safety Partnerships, local authorities, and external organizations.

• Utilize customer feedback, complaints data, and behavioral insights to pinpoint service enhancements and innovations.

• Support coaching, mentoring, and professional growth throughout the team.

⛳️ Requirements

• Extensive management experience in a customer-centric environment.

• Proven experience in leading, motivating, and developing high-performing teams.

• Strong capabilities in coaching and mentoring.

• Comprehensive understanding of housing, community safety, and anti-social behaviour laws and practices.

• Experience in preparing complex ASB court bundles and presenting legal cases.

• Exceptional stakeholder management and partnership collaboration skills.

• Proficient in using performance data, KPIs, and SLAs to enhance service delivery and foster continuous improvement.

• Strong commercial acumen, decision-making capabilities, and problem-solving skills.

• CIH Level 3/4 qualification, or a willingness to pursue it.

• Satisfactory Disclosure and Barring Service Check, if necessary.

• Positive references.

• Valid Right to Work documentation.

• Specific qualifications, skills, knowledge, and behaviors may be required to comply with the Competence and Conduct Standard for Social Housing.

🏝️ Benefits

• £3,715 car allowance per annum.

• Opportunities for professional development, coaching, and mentoring.

• Potential support for pursuing a professional qualification.

• Disability Confident Employer workplace support.

• Remote working arrangements.