Analytical Service Engineer

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Execute start-up, commissioning, fault identification, troubleshooting, repairs, and maintenance tasks for measurement and analyzer systems, including planning, execution, and reporting to customers.

• Offer advanced technical assistance to clients to ensure dependable operation and upkeep of installed equipment.

• Perform site surveys, site inspections, and assessments of the installed base to pinpoint opportunities for upgrades, services, and consulting.

• Carry out field modifications and enhancements either independently or in collaboration with project leadership.

• Provide technical training and support during escalated service issues, especially concerning measurement products.

• Strategically plan and implement Long-Term Service Agreements (LTSA) and Annual Maintenance Contracts in line with contractual scopes and conditions.

• Establish and nurture customer relationships to foster long-term partnerships and enhance aftermarket service growth.

• Track performance metrics, assess outcomes, and take necessary actions to meet or exceed service KPIs and execution standards.

• Recognize opportunities for continuous improvement and innovation, and assist in their implementation.

• Utilize Emerson business processes, tools, and adhere to health, safety, and environmental standards.

• Comply with organizational Health, Safety & Environment policies.

⛳️ Requirements

• A degree in an engineering discipline such as instrumentation, electronics, electrical, or mechanical engineering, or equivalent practical experience.

• Practical experience in providing field service, commissioning, maintenance, or technical support in an industrial setting.

• Capability to work autonomously at customer locations while effectively collaborating with remote and cross-functional teams.

• Strong dedication to safety, quality, and ethical work standards.

• Proficient in both written and spoken English.

• Preferred: Experience in supporting process control, measurement, or analyzer systems within industrial or energy sectors.

• Preferred: Familiarity with the commissioning and start-up of flow meters, analyzers, or custody transfer systems.

• Preferred: Excellent organizational abilities and capacity to manage multiple service tasks efficiently.

• Preferred: Experience interacting directly with customers in field-based or service-oriented roles.

• Preferred: Willingness to contribute to service improvement initiatives and share knowledge.

🏝️ Benefits

• Medical insurance plans

• Employee Assistance Program

• Tuition reimbursement

• Employee resource groups

• Recognition programs

• Flexible time off plans

• Paid parental leave (maternal and paternal)

• Vacation and holiday leave

• Face-to-face and virtual training

• Mentorship and coaching

• Project management training

• On-the-job training

• Career development opportunities

• Leadership opportunities