Analyst, EHR Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver daily tier-one and tier-two support for physician practices utilizing the athenaOne EHR system.

• Resolve access, workflow, and configuration challenges.

• Oversee and address support tickets within defined service-level agreements.

• Accurately document cases and ensure timely follow-up.

• Analyze issues to uncover trends, root causes, and opportunities for workflow or system enhancements.

• Work in collaboration with EHR Trainers, Onboarding Managers, Revenue Cycle, internal teams, and external vendors.

• Assist with user provisioning, system configuration verification, and validation for both new and existing practices.

• Keep case notes and communication records updated in Salesforce.

• Contribute to the creation of knowledge base articles, job aids, and initiatives aimed at process improvement.

• Offer customer service and support to physicians and their staff.

⛳️ Requirements

• An associate degree or an equivalent mix of education and experience.

• At least 2 years of experience in EHR support, preferably with athenaOne.

• Strong analytical abilities with a knack for interpreting complex datasets.

• Capacity to derive significant insights from data.

• Exceptional communication skills, suitable for both technical and non-technical audiences.

• Experience in healthcare or operations within primary care practices is preferred.

• Familiarity with clinical and administrative workflows, billing processes, and standards for data integrity.

• Proficiency in troubleshooting athenaOne workflows and system requirements.

• Ability to juggle multiple priorities within a fast-paced remote environment.

🏝️ Benefits

• Competitive salary with performance-based incentives for eligible positions.

• Health insurance coverage.

• Dental insurance options.

• Vision insurance plans.

• Flexible Spending Account (FSA).

• Health Savings Account (HSA).

• Dependent Care Flexible Spending Account.

• Basic and Supplemental Life Insurance.

• Accidental Death and Dismemberment coverage.

• Disability Income Protection Plan.

• Employee Assistance Program (EAP).

• 401(k) retirement plan.

• Paid vacation.

• Paid holidays and personal time off.

• Paid sick leave and Family and Medical Leave as mandated by law.

• Continuous training and leadership development programs.

• A workplace that values inclusivity and diversity.

• Support available during the application or interview process.