Analyst, Benefit Configuration

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Accurately and punctually complete both scheduled and urgent benefit additions, terminations, and adjustments.

• Keep abreast of the adjudication system screens and functionalities to create both standard and customized configurations.

• Implement benefit design and configuration standards in alignment with HIPAA, NCPDP, and Navitus guidelines.

• Conduct quality assurance peer reviews and participate in root cause analysis efforts.

• Utilize workflow management, issue resolution, and reporting tools to troubleshoot and respond to customer inquiries.

• Assist in client meetings, audits, and the rollout of new programs.

• Address inquiries regarding benefit setup and offer guidance on the benefit configuration process.

• Maintain a comprehensive understanding of both legacy and emerging products and systems.

• Evaluate business requirements and engage in process enhancement, cost reduction, and automation initiatives.

• Keep training materials, work instructions, and policies updated.

• Execute system enhancement and regression testing for benefit configuration processes.

• Contribute to training efforts and mentor members of the benefit configuration team.

• Support compliance as well as diversity, equity, and inclusion goals.

• Occasionally work after hours and/or on weekends depending on workload demands.

• Perform additional duties as assigned.

⛳️ Requirements

• An associate's degree or equivalent work experience is required.

• Basic experience and/or training to start acquiring skills, systems, and processes related to the role, with the capacity to perform tasks under close supervision.

• Fundamental experience with Microsoft Office, particularly Word and Excel.

• Actively participate in, adhere to, and support the objectives of the compliance program.

• Ability to consistently interact cooperatively and respectfully with colleagues.

• Must reside in one of the states approved for remote work: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, or Wisconsin.

🏝️ Benefits

• Industry-leading benefits for Health, Dental, and Vision insurance.

• 20 days of paid time off.

• 4 weeks of paid parental leave.

• 9 paid holidays.

• 401K company match of up to 5% with no vesting requirement.

• Adoption Assistance Program.

• Flexible Spending Account.

• Educational Assistance Plan and support for Professional Membership fees.

• Referral Bonus Program – earn up to $750!