AJO Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary technical liaison among the customer, implementation partner, Adobe Customer Success, and Product Engineering.

• Offer hands-on technical guidance for intricate AJO implementations, migrations, integrations, and production rollouts.

• Assess and comprehend AJO/AEP architecture and data design, which includes schemas, datasets, identities, profiles, events, audiences, journeys, channels, and integrations.

• Diagnose complicated technical challenges utilizing logs, diagnostics, API requests and responses, payloads, configuration, and various technical artifacts.

• Collaborate directly with Product Engineering to explore issues, understand outcomes, validate behaviors, and translate Engineering recommendations into actionable steps.

• Manage end-to-end integration, testing, debugging, and production validation across Adobe, customer, partner, and third-party systems.

• Recognize technical risks, edge cases, integration dependencies, and potential failure scenarios before they escalate into production issues.

• Guide customers and partners through complex environment adjustments, upgrades, feature rollouts, and stabilization processes.

• Navigate technical critical issues and escalations while ensuring clear ownership, communication, and follow-through among teams.

• Maintain consistent communication with technical and executive stakeholders and engage in customer check-ins and quarterly business reviews.

⛳️ Requirements

• Proven hands-on experience with Adobe Journey Optimizer implementations; this is essential and non-negotiable.

• Minimum of seven years of experience in technical consulting, implementation, architecture, engineering, or a similar technical position.

• Capability to investigate intricate technical issues utilizing logs, diagnostics, APIs, payloads, and other technical evidence.

• Strong knowledge of REST APIs, JSON, authentication, web services, and enterprise integration patterns.

• Experience collaborating directly with engineering teams and/or customer and partner technical teams on implementation, integration, or production challenges.

• Ability to articulate technical findings clearly to engineers as well as business or executive stakeholders.

• Excellent written, verbal, presentation, problem-solving, and cross-functional collaboration skills.

• Familiarity with Adobe Experience Platform concepts such as schemas, datasets, identity, profiles, and events is advantageous.

• Unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Paid time off

• 401(k)

• Competitive benefits package