AI & Support Automation – Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Identify key support processes that can significantly benefit from AI and automation.

• Design, construct, integrate, test, and deploy workflows and agents powered by AI.

• Create solutions utilizing LLMs, RAG, AI agents, and workflow automation techniques.

• Develop comprehensive AI pipelines that encompass knowledge/data ingestion, orchestration, model execution, tools/actions, evaluation, and production monitoring.

• Integrate AI with CRM systems, ticketing platforms, knowledge bases, and internal tools.

• Oversee the quality, accuracy, cost, latency, and business impact of AI implementations.

• Persistently enhance AI and automation solutions.

• Collaborate with Product and Engineering teams to spearhead AI-driven transformation.

⛳️ Requirements

• A minimum of 3 years of overall experience in software engineering, AI/ML, automation, technical operations, or support technology.

• At least 2 years of direct experience in developing Generative AI/LLM applications with proven production experience.

• Proficiency in automation, integrations, or workflow engineering.

• Extensive experience in guiding AI/automation projects from initial concept and architecture to production and ongoing improvement.

• Strong programming skills in Python and/or JavaScript/TypeScript.

• Familiarity with LLM APIs and the development of Generative AI applications.

• Experience with RAG, embeddings, vector databases, and knowledge pipelines.

• Knowledge of AI agents, agentic workflows, tool/function calling, and MCP.

• Expertise in end-to-end AI/LLM pipelines.

• Proficient in REST APIs, webhooks, SQL, and system integrations.

• Experience with LLM evaluation, observability, guardrails, monitoring, and cost/latency optimization.

• Background in production deployment, CI/CD, and troubleshooting of AI/automation systems.

• Strong comprehension of customer support workflows and potential automation opportunities.

• Proven track record of developing or leading real AI/automation solutions, demonstrating architecture, contribution, and measurable business impact.

🏝️ Benefits

• Full coverage of health, dental, and vision insurance premiums for employees.

• Unlimited paid time off for US-based team members, ensuring a minimum of two weeks off each year for relaxation.

• Health insurance provided for employees in India.

• Statutory leave benefits available in India.

• Additional wellness (menstrual) leave specifically for women in India.