AI Business Architect – Sales Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement the AI strategy and roadmap for Sales Operations.

• Recognize and prioritize AI, automation, and agentic workflow opportunities based on business value, feasibility, and risk.

• Revamp sales processes to remove manual tasks, unnecessary transitions, and operational inefficiencies.

• Create an AI-first operational framework, encompassing human-in-the-loop processes, agent autonomy, governance, and adoption strategies.

• Establish success metrics linked to seller productivity, forecast accuracy, pipeline health, efficiency, and overall business impact.

• Design AI-powered solutions across CRM, sales, revenue, data, and enterprise platforms.

• Develop AI agents, RAG solutions, knowledge architectures, and intelligent workflows that integrate with existing systems.

• Collaborate with Engineering and IT on APIs, data pipelines, integrations, security, scalability, and technical architecture.

• Assess build-vs-buy options for enterprise AI platforms and custom solutions.

• Set standards for AI evaluation, observability, data access, versioning, and responsible AI practices.

• Cultivate a comprehensive understanding of Sales Operations processes, CRM architecture, and supporting GTM systems.

• Identify AI-driven improvement opportunities by mapping workflows, data dependencies, integrations, and system ownership.

• Work alongside Sales Operations and Business Technology teams to enhance data quality and accessibility for AI applications.

• Ensure AI solutions adhere to enterprise architecture, security, compliance, and data governance requirements.

• Promote AI adoption within Sales Operations and integrate AI into daily workflows.

• Build AI capabilities within business teams through practical, hands-on training.

• Establish repeatable architecture and governance patterns to scale successful solutions throughout the enterprise.

• Act as a strategic consultant to Sales and executive leadership on AI opportunities and technology choices.

• Collaborate with Sales, Sales Operations, IT, Data, Engineering, and executive leadership.

⛳️ Requirements

• 8–12+ years of experience in Sales Operations, Revenue Operations, Business Architecture, Strategy & Operations, Business Transformation, or Enterprise Architecture.

• In-depth knowledge of Sales Operations, CRM/GTM systems, pipeline management, forecasting, sales planning, and seller productivity.

• Proven experience in designing and implementing business transformations and operational models.

• Strong practical understanding of Generative AI, LLMs, AI agents, RAG, and AI-enabled workflow automation.

• Experience in integrating AI solutions with enterprise systems and proprietary business data.

• Capability to comprehend and translate intricate business processes into scalable technical solutions.

• Strong systems-thinking abilities, including data flows, integrations, dependencies, and downstream effects.

• Experience in evaluating enterprise AI platforms against custom solutions.

• Excellent communication skills and ability to manage cross-functional stakeholders effectively.

• Proficiency in bridging Sales, Operations, IT, Data, and Engineering to drive decisions through influence.

• Familiarity with Generative AI / LLM application architecture.

• Experience with AI agents and agentic workflows.

• Knowledge of RAG and enterprise knowledge architectures.

• Expertise in CRM and enterprise system integration.

• Understanding of APIs and data pipelines.

• Experience in AI evaluation and observability.

• Knowledge of data governance, RBAC, and PII protection.

• Familiarity with responsible AI practices and AI governance.

• Experience with enterprise AI platforms and build-vs-buy evaluations.

• Preferred: Experience with Salesforce or similar enterprise CRM platforms.

• Preferred: Hands-on experience with Claude, OpenAI, or similar LLM platforms.

• Preferred: Experience with MCP, tool usage, agent orchestration, or multi-agent architectures.

• Preferred: Certification in enterprise AI, business architecture, or cloud architecture.

• All offers are contingent upon successful completion of a criminal history and other background checks where applicable.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Paid time off.

• Company-sponsored retirement plan.

• Some roles may qualify for the annual company bonus plan.

• Some roles may be eligible for commissions.

• Some roles may qualify for long-term incentive awards.

• Disability accommodations available during the hiring process.

• Appeals process for denied accommodations or non-selection decisions.