Aftermarket Account Manager

This is a fully remote position, open to applicants in Connecticut, +8 more states.

📋 Description

• Ensure ZF is recognized as a trusted and preferred partner by overseeing all aspects for designated Aftermarket regions/accounts.

• Strive for continuous enhancement of customer satisfaction and foster strong customer/supplier relationships.

• Convert customer feedback into effective customer strategies.

• Act as the primary point of contact for all customer-related initiatives.

• Oversee the quotation request process for all customer inquiries.

• Implement strategies for sales growth.

• Guarantee prompt responses to customer needs, expectations, and inquiries, and relay this information throughout the organization.

• Strengthen the account team while meeting both internal and external expectations.

• Maintain product development strategies within the Business Units to address customer and market demands.

• Initiate and execute campaigns, projects, and customer events as necessary.

• Assist in customer negotiations, including contracts and promotional initiatives.

• Provide exceptional service levels across the entire value chain, from product development to manufacturing and delivery.

⛳️ Requirements

• Bachelor's degree in Business, Engineering, or a related field; an equivalent combination of education and experience will be taken into account.

• Over 6 years of experience in a technical/sales role, ideally within the heavy truck industry, automotive sector, or Aftermarket sales.

• Experience with Commercial Vehicles is highly desirable.

• Proficient in the Microsoft Office Suite, particularly Excel, Outlook, and Teams; strong Excel skills are essential.

• Comprehensive commercial knowledge of the assigned region and/or customers.

• Outstanding presentation abilities.

• Strong negotiation and relationship management skills.

• Willingness to travel 50% - 75% of the time.

🏝️ Benefits

• Annual Incentive Plan

• Paid Time Off

• 401k Plan

• Health Care Benefits

• Paid Holidays

• A supportive collaborative team environment

• A strong diverse culture

• Supportive Employee Groups and community outreach activities