After-Sales & Reservations Coordinator

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Verify hotel and golf course confirmations against the original booking details for precision.

• Transform supplier confirmations into clear, professional communications for clients.

• Oversee booking modifications, tee-time changes, room and transfer requests, and special inquiries.

• Liaise with international hotels, resorts, golf courses, and operational partners.

• Address booking challenges before, during, or after trips.

• Update internal systems with supplier contact information, rates, policies, stop-sales, maintenance periods, and operational data.

• Keep current hotel and golf course rates, promotional deals, and booking terms updated.

• Send welcome-home messages and address any outstanding inquiries.

• Maintain the internal knowledge repository and identify opportunities to enhance reservation and after-sales processes.

⛳️ Requirements

• Experience in the travel industry, handling reservations, or managing online booking systems.

• Proven attention to detail with the capability to spot errors and inconsistencies.

• Demonstrated organizational skills with a background in managing multiple bookings, inquiries, and deadlines simultaneously.

• Excellent written and verbal English skills for professional interactions with global clients and international suppliers.

• High level of accountability and the ability to work autonomously within a remote team environment.

• Comfortable managing detailed operational data, navigating booking systems, and quickly learning new online technology tools.

• Strong problem-solving skills, remaining composed, professional, and solution-oriented during urgent or unexpected operational challenges.

• Sound judgement regarding when to act independently and when to seek operational clarification.

• Responsible approach to technology and AI tools, ensuring all outputs are reviewed and verified for accuracy before distribution.

🏝️ Benefits

• Full-time, 40 hours per week.

• Remote position.