After Sales Application Competence Center Manager

This is a fully remote position, open to applicants in France, +3 more countries.

📋 Description

• Serve as the Business Application Owner for aftermarket service applications.

• Oversee application support, maintenance, and enhancement initiatives.

• Collaborate with internal digital teams and external IT partners.

• Lead continuous improvement initiatives and advocate for best practices.

• Support and engage the Key User community across various countries.

• Ensure effective incident management and resolution processes.

• Identify inefficiencies in processes and suggest innovative solutions.

• Take part in the modernization and transformation of the application landscape.

• Contribute to the evolution of systems and data migration projects.

• Work together with business users, digital teams, external partners, and stakeholders across Europe and beyond.

⛳️ Requirements

• Proven experience in After Sales, Service Operations, Warranty Management, or related fields.

• Solid understanding of business applications and process management.

• Excellent communication and stakeholder management abilities.

• Capability to thrive in an international and multicultural setting.

• Proactive approach with strong problem-solving skills.

• Proficiency in English is essential.

• Experience with service management or warranty systems.

• Familiarity with international project management.

• Background in collaborating with remote and offshore teams.

🏝️ Benefits

• Short-term incentive bonuses may be offered, contingent upon defined criteria.

• Competitive total compensation package.

• Additional benefits and wellness programs may be available, depending on role and location.

• Reasonable accommodations provided during the recruitment process.