Affiliate EAP Counsellor, Fluent in Farsi

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver exceptional mental health support to corporate staff through in-person, virtual, and telephonic methods.

• Utilize evidence-based, short-term, solution-focused strategies customized for workplace wellness and employee care timelines.

• Complete all case documentation within 24 hours in accordance with Lyra’s compliance policy.

• Maintain clinical records that adhere to global quality standards and auditing protocols.

• Verify all client interactions using Lyra’s official notification system prior to commencing treatment under the EAP framework.

• Identify high-risk cases, crises, and clinical warning signs, following Lyra’s emergency-response service level agreements (SLAs).

• Comply with Lyra’s direct-transaction policy; refrain from any direct billing or transactions with employees.

• Uphold the strict non-solicitation policy and maintain professional boundaries.

• Exemplify Lyra’s values of clinical excellence, innovation, and empathy.

• Ensure accuracy in clinical and administrative responsibilities within the agreed SLAs.

• Collaborate with internal operations and clinical oversight teams as a network partner.

• Engage in Lyra’s global standard of care for corporate employees.

⛳️ Requirements

• Master’s degree or higher in Counseling Psychology, Clinical Psychology, MPhil, or PhD.

• Valid professional license or registration to practice counseling in India.

• At least two years of post-qualification clinical experience following the completion of a Master’s degree.

• Previous experience as an EAP service provider is highly desirable.

• Comprehensive understanding of short-term, solution-focused therapeutic approaches.

• Demonstrated expertise in EAP services and workplace wellness.

• Proficiency in stress management and occupational burnout.

• Knowledgeable in relationship and interpersonal challenges.

• Experienced in grief and bereavement counseling.

• Skilled in family/play therapy or specialized creative interventions.

• Outstanding clinical abilities and a commitment to evidence-based methodologies.

• Strong verbal and written communication skills across various modalities.

• Diligent in confidentiality, record-keeping, and compliance practices.

• Capacity to work collaboratively with internal operations and clinical oversight teams.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and training.

• Supportive work environment with a focus on employee well-being.