Advertising Client Account Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Onboard up to 10 advertisers each month, encompassing the collection of intake information and scheduling interviews as needed.

• Collaborate with Advertiser Strategists, Content Strategists, and Production Project Managers.

• Proactively resolve advertiser concerns related to strategy, deadlines, and deliverables.

• Act as the primary point of contact for advertisers regarding strategy, timelines, and deliverables.

• Timely acquisition, approval, and delivery of sponsor requirements, including payments, agreements, creative assets, landing pages, lead magnets, and calls to action.

• Regularly reach out to advertisers concerning sponsor requirements and deadlines.

• Facilitate monthly meetings with advertisers.

• Maintain an annual customer retention rate exceeding 75%.

• Assist in client renewals and upgrades.

• Ensure an average customer satisfaction rating of 9/10 or 4.5/5.

• Respond to inquiries within 3 business hours during the hours of 9 a.m.–5 p.m. EST, Monday–Friday.

• Contribute to the enhancement of client approval processes, traffic systems, and reporting/data processes as they evolve.

⛳️ Requirements

• Experience in client management.

• Background in digital marketing or the fertility industry is advantageous, though not mandatory.

• Capability to work remotely through video, email communication, and web-based conferencing.

• Must be prepared for Zoom meetings.

• Must be located in the United States or Canada.

• Must be authorized to work in the United States.

• Must demonstrate accountability in Asana.

• Must create Fertility Bridge assets in Fertility Bridge drives using a Fertility Bridge account.

• Must align with the core values and brand guidelines of Fertility Bridge.

• Must clearly specify what is necessary to achieve desired outcomes.

• Must possess the capability to fulfill role objectives.

🏝️ Benefits

• Access to project management software and client management resources.

• Training materials and standard operating procedures provided.

• Support from Sales, Production Project Management, the Founder, and the account project coordinator.

• Paid assignments may be extended during the recruitment process.

• Continued contract work available based on terms.