Advanced Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and direct technical projects to ensure successful execution, delivery, and customer satisfaction.

• Identify, troubleshoot, and resolve intricate technical issues to reduce system downtime and operational impact.

• Implement, configure, and deploy Honeywell solutions in line with customer expectations and industry best practices.

• Create technical documentation and provide training to customers, end users, and field technicians.

• Conduct on-site and remote installation, commissioning, and system integration tasks.

• Perform maintenance, troubleshooting, repair, and lifecycle support for complex equipment and integrated systems.

• Present technical information, demonstrations, and solution briefings to customers and key stakeholders.

• Analyze service trends, conduct root cause analyses, and produce analytical reports to foster continuous improvement and operational efficiency.

• Lead the development of remote and on-site installation, servicing, and repair processes.

• Serve as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders.

• Report directly to the Senior Field Service Supervisor.

⛳️ Requirements

• A minimum of 7 years of technical installation, integration, and field service experience supporting electronic security, access control, alarm monitoring, or similar systems.

• At least 7 years of customer service experience delivering technical support, issue resolution, and client relationship management while ensuring high levels of customer satisfaction.

• Over 7 years of experience in preparing technical documentation, service reports, and customer communications.

• Excellent written and verbal communication skills.

• Proven ability to obtain and maintain a U.S. Government Security Clearance or currently possess an active clearance.

• U.S. citizenship is required due to contractual and security clearance obligations.

• Willingness to participate in a 24/7 on-call support rotation approximately every five weeks.

• Capability to respond to critical system issues within established service level agreements.

• Ability to travel domestically and internationally, up to 75% of the time.

• Experience in implementing, configuring, and supporting enterprise IT systems and applications.

• Background in supporting logistics, warehouse management, or supply chain operations.

• Familiarity with Linux, Windows Server, and Microsoft SQL Server environments.

• An advanced degree is preferred.

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; equivalent combinations of education and experience will be considered.

• Strong presentation and stakeholder communication skills.

• Ability to work independently, prioritize tasks, and achieve results with minimal supervision.

🏝️ Benefits

• Employer-subsidized Medical, Dental, Vision, and Life Insurance.

• Short-Term and Long-Term Disability coverage.

• 401(k) matching program.

• Flexible Spending Accounts.

• Health Savings Accounts.

• Employee Assistance Program (EAP).

• Educational Assistance opportunities.

• Parental Leave.

• Paid Time Off for vacation, personal business, sick leave, and parental leave.

• 12 Paid Holidays.

• Flexible remote work schedule.

• No relocation package offered.