Admissions Counselor

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee recruitment and management of admissions processes for all online Alliant degree programs.

• Handle inquiries and engage with prospective students via telephone, email, and live chat.

• Conduct interviews with students.

• Establish and nurture relationships with prospective and current students, administration, faculty, staff, external school districts, and professional organizations.

• Offer admissions counseling and exceptional customer service throughout the admissions journey.

• Manage admissions applications and facilitate interview coordination.

• Respond to new inquiries in a timely manner and adhere to phone and email communication protocols.

• Articulate program offerings and details across various degree programs.

• Maintain consistent communication with applicants and track interactions using Salesforce and CampusNexus (CNS).

• Participate in recruitment fairs, conventions, and conferences.

• Organize and deliver program information at open houses, informational webinars, community colleges, graduation fairs, and local businesses.

• Schedule student interviews with Faculty and/or Program Directors.

• Provide weekly reports and admissions updates to Program Directors and the Director of Admissions.

• Collaborate with Student Business Services, Financial Aid, Admissions, Student Advising, and Scholarships.

⛳️ Requirements

• Bachelor's Degree from an accredited institution or an equivalent combination of education and relevant experience.

• Experience in a college/university admissions department and/or a minimum of two years in customer service, sales, or marketing.

• Proficiency in Microsoft Office applications.

• Proficiency in Salesforce or a comparable customer relationship management system.

• Familiarity with integrated business software systems in higher education, including relational databases.

• Awareness of cultural diversity and the ability to communicate and interact effectively with individuals across all ages and diverse backgrounds.

• Excellent typing skills, with a minimum speed of 40 WPM and high accuracy.

• Capability to work efficiently as a team player.

• Ability to manage multiple tasks while meeting required deadlines.

• Commitment to maintaining confidentiality.

• Ability to stay composed under high-pressure situations.

• Strong attention to detail and a high level of accuracy.

• Applicants must currently possess authorization to work in the United States on a full-time basis.

• Successful completion of a background check, which includes criminal, prior employment, and education verification.

🏝️ Benefits

• Medical/Prescription insurance.

• Dental insurance.

• Vision insurance.

• Health Care & Dependent Care Flexible Spending Accounts.

• Voluntary Life and AD&D insurance.

• Accident, Critical Illness, or Hospital Indemnity Insurance.

• Legal Plan.

• Transportation Spending Account.

• Employee Tuition Waiver.

• Remote work location.