Admissions Advisor

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Assist prospective students by guiding them through consultative discussions and the admissions decision-making journey.

• Articulate UMGC’s value proposition while aiming to meet or surpass enrollment growth objectives.

• Record, manage, and monitor student interactions and progress within the CRM system.

• Promote new student recruitment and ensure first-term success through proactive problem-solving and advocacy.

• Achieve speed-to-response targets and deliver exceptional customer service.

• Adhere to departmental Service Level Agreements.

• Support prospective students from initial inquiry to first-term enrollment by leveraging knowledge of UMGC's offerings, policies, and procedures.

• Engage with prospective students through various channels such as phone, video conferencing, text, and email.

• Provide precise information regarding admissions, program prerequisites, student success initiatives, policies, procedures, and deadlines.

• Contribute towards individual, team, and unit enrollment objectives.

• Generate referral leads from prospective students, alumni, and personal networks.

• Assist prospective students in overcoming enrollment challenges.

• Help with registration, degree planning, transfer credits, transcripts, document tracking, and record management.

• Serve as a liaison between students and university departments.

• Engage in recruitment activities, virtual open houses, information sessions, webinars, classroom presentations, and new student success initiatives.

• Provide information on payment options and educational benefits for active-duty personnel and veterans.

• Represent UMGC in virtual settings and at recruitment events, transfer fairs, webinars, and community college campuses statewide.

• Conduct both virtual and in-person classroom presentations about scholarships, online courses, program articulations, and transfer processes.

• Be available to work evenings, weekends, holidays, and travel within the state as required.

• Perform additional duties as assigned.

• Employees residing within 50 miles of UMGC are required to work at university commencement events.

⛳️ Requirements

• An earned Associate's Degree is required.

• A minimum of 1 year of experience in an Admissions, Advising, Coaching, or Consultative Sales role.

• Proven experience in a goal-oriented, performance-measured team environment.

• Exceptional customer service and time management abilities.

• High adaptability for learning and creative problem-solving skills.

• Strong interpersonal, verbal, and written communication skills.

• Keen attention to detail and accuracy.

• Excellent interpersonal communication skills for both one-on-one interactions and group presentations with diverse student populations.

• A positive and outgoing personality with a commitment to encouraging student success.

• Capability to address and resolve student concerns effectively.

• Proficient computer skills, including Microsoft Office, Word, Excel, and PowerPoint.

• Required home office furniture and equipment to be supplied by the candidate.

• Must have broadband internet with upload and download speeds of at least 25MBPS.

• A hardwired Ethernet connection is necessary for computing equipment.

• Use of UMGC VPN for accessing non-public systems and data.

• For Admission Advisor-Partnership responsibilities: a clean driving record, reliable transportation, and valid auto insurance are required.

• Evening, weekend, holiday hours, and extensive in-state travel may be necessary based on operational needs.

🏝️ Benefits

• 22 days of paid vacation.

• 15 days of sick leave.

• 3 personal days.

• 16 paid holidays (17 during general election years).

• Comprehensive health care, including medical with vision, dental, and prescription plans for individuals and families.

• Subsidized medical and prescription benefits through the state of Maryland for eligible Contingent II employees.

• Health-plan purchase stipend for qualified Contingent II employees.

• Term Life Insurance coverage.

• Accidental Death and Dismemberment Insurance.

• Long-Term Disability (LTD) Insurance available for eligible employees.

• Retirement stipend amounting to 7.25 percent of base salary.

• Supplemental retirement account (SRA).

• Options for 401(k), 403(b), 457(b), and Roth retirement plans.

• Tuition Remission for courses at UMGC or University of Maryland College Park.

• Spouses and dependent children are eligible for undergraduate tuition remission after two years of service.

• UMGC will provide office supplies, a laptop, monitor, and headset for remote work.