Addetto/a al Servizio Clienti – Lingua Italiana, Chat

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Provide information and support to customers via chat regarding products, features, and lifecycle stages.

• Manage inquiries through chat and written communication channels.

• Deliver clear, accurate, and timely responses.

• Offer professional, friendly, and effective customer service.

• Analyze requests and issues to quickly identify appropriate solutions.

• Contribute to a positive and satisfying experience, ensuring a high level of service quality.

⛳️ Requirements

• Excellent command of the Italian language.

• Availability to work 100% from home in Bulgaria.

• Willingness to work rotating shifts, from Monday to Sunday.

• Availability to work on weekends and public holidays, as per shift scheduling.

• Good organizational skills with a structured and analytical approach.

• Problem-solving attitude and strong customer orientation.

• Experience in Customer Service is considered a plus, but not mandatory.

🏝️ Benefits

• 5 weeks of fully paid training, with dedicated coaching and training.

• Permanent contract from day one.

• Fixed monthly salary.

• Monthly performance-based bonus.

• Meal vouchers.

• Additional health and life insurance.

• Multisport card with partial company contribution.

• Access to additional employee discounts and benefits.

• 21 days of annual paid leave.

• Opportunities for internal growth and professional development.

• Access to digital platforms for continuous training.

• Digital HR services and a structured onboarding process.

• An international, collaborative, and inclusive work environment.

• Referral program with bonuses.

• Reward and recognition programs.

• Company events and employee engagement initiatives, including virtual options.

• Special gifts for the birth or adoption of a child.