Accounts Receivable Specialist

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Deliver exceptional customer service and resolve account issues for Brookdale customers and associates.

• Investigate and address billing discrepancies, disputes, cash applications, and other matters through regular audits of customer accounts.

• Ensure accurate billing information is provided to customers and business partners while upholding customer satisfaction.

• Handle account inquiries and escalate unresolved discrepancies for prompt resolution.

• Assist in training associates on Accounts Receivable policies, procedures, and the functionality of the company platform.

• Identify potential customer account challenges by analyzing daily, weekly, and monthly reports and queries.

• Execute other responsibilities as assigned by the supervisor.

⛳️ Requirements

• A high school diploma or GED is mandatory.

• At least one year of customer service experience in a blended call center environment is necessary.

• Experience in a multi-channel product environment is preferred.

• A solid understanding of general accounts receivable concepts and systems is required.

• Proficiency in Microsoft Office applications, particularly Excel and Word, is essential.

• Must be detail-oriented, organized, and precise.

• Excellent verbal and written communication skills are required.

• Candidates must reside within 2.5 hours of the greater Milwaukee area.

• Ability to lift up to 25 pounds is necessary.

• Must be capable of standing, walking, sitting, using hands and fingers, reaching, stooping, kneeling, crouching or crawling, talking, and hearing.

• No specific certifications, licenses, or special requirements are necessary.

🏝️ Benefits

• Medical, Dental, Vision insurance.

• 401(k) plan.

• Associate assistance program.

• Employee discounts.

• Referral program.

• Early access to earned wages for hourly associates (outside of CA).

• Optional voluntary benefits including ID theft protection and pet insurance.

• Paid Time Off.

• Paid holidays.

• Company-provided life insurance.

• Adoption benefit.

• Disability (short and long term).

• Flexible Spending Accounts.

• Health Savings Account.

• Optional life and dependent life insurance.

• Optional voluntary benefits including accident, critical illness and hospital indemnity insurance, and legal plan.

• Tuition reimbursement.

• Qualified associates employed for at least one year may receive up to $725 toward naturalization Form N-400 application fees.

• Professional development opportunities.

• Ongoing programs supporting health and wellness.