Accounts Receivable, Collections Specialist

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Act as the primary liaison for designated customer accounts, addressing inquiries related to invoices, payment statuses, account balances, billing requirements, and accounts receivable.

• Oversee shared Accounts Receivable email inboxes, ensuring timely routing or resolution of requests.

• Support daily billing operations and evaluate onsite billing transactions prior to invoice creation.

• Generate, distribute, and upload customer invoices via portals and electronic billing systems.

• Keep accurate records of customer accounts, including billing contacts, remittance details, invoice delivery preferences, and billing requirements.

• Examine and track customer purchase order information and their expiration dates.

• Handle collections for assigned small- to mid-sized accounts through phone and email communications.

• Analyze aging reports and follow up on overdue accounts.

• Investigate and resolve routine payment disputes, invoice discrepancies, short payments, deductions, and account inquiries.

• Create customer statements, payment reminders, and collection correspondence.

• Elevate complex collection challenges and significant delinquent accounts as necessary.

• Assist with customer payment applications and cash application tasks.

• Investigate unapplied cash, payment discrepancies, and remittance details.

• Prepare aging reports, collection status updates, and other accounts receivable documentation.

• Maintain documentation that supports internal control processes.

• Collaborate on enhancements to billing, collections, customer service, and accounts receivable operations.

• Execute other assigned accounts receivable, billing, collections, and administrative responsibilities.

⛳️ Requirements

• 3-5 years of experience in accounts receivable, billing, collections, customer account management, or a related accounting field.

• Proficiency in working with ERP systems, customer billing portals, and Microsoft Excel.

• Knowledge of accounts receivable processes, collections methodologies, and cash application practices.

• Excellent customer service and communication abilities.

• Capacity to juggle multiple priorities while ensuring accuracy and attention to detail.

• Ability to operate independently as well as collaborate effectively within a team setting.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) with partial match

• Additional employer-covered benefits

• Generous 401(k) match for eligible employees

• Free parking