Accounts Receivable, Collections Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily accounts receivable and collections operations for various Embrace business units.

• Analyze AR aging reports and follow up on overdue customer balances.

• Reach out to customers regarding outstanding invoices and their payment status.

• Record collection efforts, customer commitments, and anticipated payment dates.

• Prioritize collection initiatives and escalate significantly overdue or high-risk accounts.

• Address billing disputes, invoice discrepancies, missing documentation, and payment delays.

• Process or coordinate customer payments while resolving unapplied cash, short payments, overpayments, credits, and account discrepancies.

• Conduct customer account reconciliations and investigate differences between customer and Company accounting records.

• Assist in the credit memo and write-off processes.

• Generate AR aging, collections, overdue account, cash receipt, dispute, and collection risk reports.

• Monitor payment commitments and aid in cash forecasting.

• Track AR metrics such as aging, DSO, past-due balances, and collection performance.

• Compile a weekly AR summary report for presentation to the CEO regarding consolidated group AR status.

• Collaborate with Finance, business units, billing, sales, and customer success teams.

• Assist with month-end closing, external audit requests, process improvements, and business integrations.

• Perform additional AR and Finance-related tasks as needed.

⛳️ Requirements

• 3-5 years of experience in accounts receivable, collections, or a related accounting/finance position.

• Proven experience in managing a portfolio of customer accounts independently and following up on overdue receivables.

• In-depth knowledge of accounts receivable processes, including invoicing, cash application, customer reconciliations, credits, and collections.

• Proficient in Excel and comfortable working with large AR aging reports and customer account data.

• Familiarity with ERP/accounting systems; experience with NetSuite is highly preferred.

• Excellent written and verbal communication skills.

• Professional and self-assured when communicating with customers about overdue balances.

• Highly organized with a keen attention to detail and the capability to manage multiple priorities and follow-ups.

• Ability to work independently while effectively collaborating with Finance and business unit teams.

• Experience in a multi-entity or multi-business environment.

• Background in software, SaaS, technology, or other recurring-revenue businesses.

🏝️ Benefits

• Competitive salary based on experience.

• Opportunities for career growth and professional development.

• Experience working collaboratively with a diverse, global team in a remote work environment.