Accounting Shared Service Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide, develop, mentor, and supervise Accounting Specialists focused on Accounts Payable and Accounts Receivable.

• Cultivate a high-performing AP/AR team through goal-setting, coaching, constructive feedback, performance evaluations, career advancement, accountability, and cross-training.

• Assign and prioritize daily tasks for AP and AR while overseeing volume, aging, deadlines, staffing capacity, workload distribution, and service-level performance.

• Manage ACH, check, and wire payment processes.

• Track operational KPIs and generate AP/AR KPI reports, dashboards, and aging summaries for management review.

• Set expectations for documentation quality, issue ownership, escalation timing, and communication with stakeholders.

• Collaborate with Purchasing, Receiving, and budget owners to minimize invoice discrepancies and enhance purchase order compliance and payment cycle efficiency.

• Act as the main escalation point for vendor, customer, deduction, payment, credit, and invoice-related issues.

• Supervise employee expense processing, policy exceptions, documentation, reimbursement timing, and accounting classification.

• Manage AP/AR control execution, ensuring approval verification, segregation of duties, three-way matching, and documentation retention.

• Design, document, implement, and review segregation of duties and ERP user access; collaborate with IT and Accounting leadership on remediation efforts.

• Oversee AP/AR compliance functions related to sales and use tax as well as unclaimed property.

• Lead the AP/AR month-end closing process, which includes subledger review, open-item status, accrual support, and reconciliations.

• Coordinate annual financial statement audits and compliance assessments.

• Report control issues, policy deviations, process failures, and significant financial exposures.

• Create and maintain AP/AR policies, procedures, standard operating procedures (SOPs), and training materials.

• Conduct root-cause analysis and drive process improvements to decrease manual effort, rework, and cycle times through advanced Excel analysis.

• Support automation, ERP enhancements, and AP/AR systems initiatives, including Sage X3 workflow, approval routing, and security configuration/testing.

• Engage in Corporate Responsibility initiatives, such as Zero Waste, sustainability efforts, social advocacy, and MMAD volunteering.

• Execute food safety responsibilities and other assigned duties.

⛳️ Requirements

• Bachelor’s degree preferred in Accounting, Finance, Business Administration, or a related field.

• At least 5 years of experience in accounting operations, accounts payable, accounts receivable, or shared services, with a minimum of 3 years in a relevant functional area; or 3 years of experience with an advanced degree.

• Proven experience in managing direct reports is essential.

• Self-motivated individual who takes initiative, identifies problems early, and drives solutions to completion with minimal guidance.

• Strong leadership capabilities, including coaching, developing, and ensuring team accountability to quality and service standards.

• Demonstrated experience managing high-volume AP and AR processes, including shared inboxes, workflow queues, aging reports, reconciliations, and operational KPI reporting.

• Practical experience in designing, documenting, and monitoring internal controls, particularly regarding segregation of duties in AP and AR processes.

• Advanced proficiency in Microsoft Excel, including pivot tables, lookup functions, and data analysis.

• Familiarity with Sage X3 is advantageous; a working knowledge of an ERP system is mandatory.

• Experience in leading process improvement, automation, or ERP/workflow implementation initiatives is preferred.

• Excellent written and verbal communication skills for effective interaction with vendors, customers, auditors, and cross-functional partners.

• Supervisory responsibilities involved.

• Sedentary physical demands are expected.

• FLSA status: Exempt.

🏝️ Benefits

• Competitive salary.

• 100% employer-paid medical premiums for associates and their families.

• Complimentary Mental Health, Financial Wellness, and Legal Counseling benefits.

• 401K plan with company matching.

• Company-paid Life Insurance.

• Tuition reimbursement assistance.

• Opportunities for continuous learning.

• Comprehensive parental leave program.

• Care Relief Fund to assist associates in need.

• Associate Assistance Program.

• Paid time off for volunteer activities.

• Reasonable accommodations may be made to enable individuals with different abilities.