Account Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily client relationships as a proactive point of contact.

• Establish reliable client relationships centered on their business objectives, KPIs, industries, and priorities.

• Direct client communications, project updates, and reviews; address requirements and escalate critical issues as necessary.

• Ensure effective communication and delivery regarding scope, timelines, budgets, and expectations.

• Assist in account planning, client strategy, and opportunities for relationship growth.

• Facilitate internal strategy and planning discussions.

• Work collaboratively with cross-functional teams to design and implement digital strategies across Service Design, Marketing Automation, Data, and Technology.

• Recognize and contribute to upselling and cross-selling opportunities.

• Manage priorities, timelines, deliverables, resources, and project health across various initiatives.

• Take ownership of client-facing deliverables including briefs, statements of work, pricing estimates, change orders, presentation decks, and project updates.

• Oversee the entire scope development process and coordinate inputs for client review and approval.

• Track and communicate scope changes, financial updates, resource shifts, risks, and dependencies.

• Collaborate with the PM team to ensure projects are delivered on time, within scope, on budget, and meet both client and agency standards.

• Work across creative, digital, technology, production, and analytics disciplines.

• Provide performance reporting, insights, and recommendations for optimization and business outcomes.

• Mentor and support junior team members.

⛳️ Requirements

• Minimum of 6 years in account management, client service, or similar experience within advertising, marketing, digital, or agency settings.

• Demonstrated success in managing large-scale integrated digital programs and multiple concurrent initiatives.

• Strong background in digital marketing and technical proficiency in platform integrations, CMS execution, digital ecosystems, or related technologies.

• Advanced knowledge of Adobe Analytics, Adobe Customer Journey Analytics, Google Analytics, HubSpot, and Salesforce.

• Experience in B2B and/or B2C marketing.

• Solid understanding of project scope, budgets, timelines, resources, and account operations.

• Exceptional communication, presentation, organizational, and interpersonal skills.

• Ability to cultivate trusted client relationships and manage expectations effectively.

• Strong problem-solving capabilities with the ability to anticipate issues, navigate uncertainty, and drive resolutions.

• Proven leadership and team-building skills.

• Capacity to collaborate across different disciplines and translate client needs into actionable plans.

• Candidates for a full-time position must be based in the US.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible working arrangements.

• Opportunities for professional development and career advancement.

• Collaborative and inclusive company culture.