Account Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a digital brand that emphasizes websites and comprehensive omni-channel strategies.

• Cultivate and maintain relationships with important clients aligned with their business objectives.

• Offer guidance on client inquiries while staying well-versed in Avalere Health's capabilities and offerings.

• Gain expertise in the client's market, including trends, influencers, competitors, and stakeholders.

• Convey brand business goals effectively to the agency team.

• Provide constructive feedback on strategy, creative, technical, and analytical work.

• Translate client and medical/regulatory/legal feedback for the agency team.

• Record scope requests, create project briefs, and draft Statements of Work (SOWs).

• Monitor revenue and profit in collaboration with delivery and account leadership while managing risks.

• Discover growth opportunities and collaborate with account leadership to increase revenue.

• Supervise daily account tasks on CIDP to ensure timely project delivery that meets client expectations.

• Guarantee flawless execution of projects.

• Manage budgets and communicate status, addressing out-of-scope work or re-estimates as necessary.

• Proactively identify and address challenges through a collaborative, solution-focused approach.

• Recognize when to escalate issues versus resolving them independently.

• Leverage data-driven insights to enhance brand strategies.

• Utilize past experiences to inform future initiatives.

• Compose clear and concise project briefs with minimal oversight from leadership.

• Employ big-picture thinking to align brand strategy with daily project activities.

• Facilitate and direct tactical meetings and MRC discussions.

• Review MRC feedback and assist with MRC submissions using Veeva or comparable software.

• Balance procedural rigor and flexibility when managing clients and internal teams.

• Potentially act as a dotted-line manager, mentor, and developer for junior staff.

⛳️ Requirements

• A minimum of 5 years of experience in managing client relationships within an agency, particularly with a focus on digital tactics related to websites.

• Previous experience in pharmaceutical marketing is essential.

• Demonstrated ability to collaborate with various functions and project teams in a fast-paced environment.

• Experience managing pharmaceutical brand launches in rare diseases is preferred.

• Strong verbal and written communication skills are required.

• Basic understanding of the MRC submission process is necessary.

• Familiarity with Veeva or similar submission software is required.

• Extensive knowledge of CIDP is essential.

🏝️ Benefits

• 401K plan with employer matching contributions up to 4% (immediately vested).

• Life insurance coverage.

• Disability insurance.

• Comprehensive medical, dental, and vision plans.

• Flexible working options, including hybrid and remote arrangements.

• Opportunity to work from anywhere globally for two weeks each year.

• 20 vacation days annually.

• One personal well-being day.

• 9 public holidays.

• Gifted holidays at the end of the year.

• Early finish on Fridays during June, July, and August.

• Free counseling services through the employee assistance program.

• Personalized health support available.

• Enhanced maternity, paternity, family leave, and fertility policies.

• Ongoing professional development opportunities.

• Access to on-demand training and support.

• Global mobility opportunities throughout the organization.

• Participation in Employee Network Groups.

• Dedicated social opportunities and resources for remote workers.

• Potential for global, cross-capability career transitions.

• Accommodations under the Disability Confident Scheme.