Account Strategist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and enhance a portfolio of primary Eventeny clients while ensuring their satisfaction, goodwill, retention, and growth.

• Serve as a trusted advisor by comprehending client objectives, converting them into executable strategies, and aligning them with product functionalities.

• Evaluate account health metrics to detect risks early and proactively implement strategies for retention.

• Anticipate renewals, manage contract negotiations, and drive upselling, cross-selling, referrals, and review opportunities within existing accounts.

• Assist in developing data-driven account planning to showcase ROI and pinpoint growth opportunities.

• Effectively communicate product knowledge to clients and devise innovative solutions to complex issues.

• Maintain a positive, empathetic, and professional demeanor towards clients.

• Keep detailed records of customer interactions, transactions, comments, and complaints.

• Sustain a consistent communication rhythm throughout the renewal process.

• Occasionally support live events, customer calls, or presentations as necessary.

• Collaborate closely with Customer Operations to ensure an exceptional customer experience.

• Propel retention, renewals, and account growth throughout the customer ecosystem.

⛳️ Requirements

• 1-3 years of experience in account management, strategic management, or a client-facing role focused on growth.

• Proven track record of growing or retaining client accounts in a previous client-facing position.

• Excellent interpersonal, verbal, and written communication abilities.

• Highly organized, detail-oriented, and capable of proactively managing multiple accounts and priorities.

• Demonstrates empathy and compassion when dealing with clients.

• Ability to swiftly identify challenges and brainstorm effective solutions.

• Advanced knowledge of G-Suite products, including Gmail, Google Sheets, Google Docs, Intercom, Asana, and Slack.

• Experience with CRM tools such as Salesforce and HubSpot.

• Data/analytics mindset, including the ability to interpret metrics and utilize insights for decision-making.

• Experience in the events and/or SaaS industry is a valuable addition.

🏝️ Benefits

• Flexible schedule

• Unlimited Paid Time Off

• Fully remote

• Comprehensive health insurance

• Vision and dental insurance

• Group Life Insurance

• Quarterly employee bonuses

• Yearly company retreat

• Potential for customer event access

• Company provided laptop and general office supplies

• Semi-annual bonus tied to renewals and expansion