Account Specialist, Government

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Respond to inquiries from government and national broker customers through telephone, email, and mail.

• Address concerns related to contract terms and conditions, pricing, modifications, new orders, and pickups.

• Route and review government bids and contracts while assisting with paperwork and follow-up activities.

• Maintain customer contracts, ensuring that additions and modifications are up to date in the billing system.

• Coordinate pricing updates with the Corporate Accounts Manager and Contract Administrator.

• Prepare and send invoices and manage collections for assigned customers.

• Contact customers regarding any outstanding balances.

• Follow up with customers to ensure their needs are met promptly and effectively.

• Maintain pricing for both assigned and new Corporate Accounts.

• Implement Corporate Agreements in line with WMHS financial objectives.

• Update customer information, coordinate price adjustments, contract renewals, and track notices of change.

• Upload contract data to a public drive when required.

• Provide management with feedback on service efficiency and effectiveness.

• Support special customer service and business projects.

• Perform other assigned tasks.

⛳️ Requirements

• High School Diploma or equivalent work experience demonstrating exceptional customer service and phone skills.

• A minimum of 3 years of work experience, preferably in a customer service setting, or equivalent related experience.

• Ability to respond to customer inquiries via telephone, email, and mail.

• Knowledge of contract terms and conditions, pricing, orders, pickups, billing, and payments.

• Proficiency in routing and reviewing government bids and contracts.

• Capability to maintain customer contracts and manage billing-system data.

• Competence in handling pricing updates, invoices, collections, contract renewals, and customer information.

• REAL ID or TSA-approved alternative required, or willingness to obtain one for business air travel or access to federal properties.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability.

• Stock purchase plan.

• Company matching on a 401(k).

• Paid vacation.

• Paid holidays.

• Paid personal days.