Account Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the primary liaison for clients and foster robust, long-lasting collaborative relationships.

• Grasp the pertinent business agreements with clients and ensure adherence to them.

• Create and execute personalized customer plans that accurately represent product, color, and service specifications.

• Clearly and effectively articulate the value and advantages of Axalta products, colors, and services.

• Evaluate customer needs and strategically utilize internal resources to deliver optimal support.

• Interact with clients in a structured and organized manner, including regular site visits, and thoroughly document all activities in Salesforce (SFDC).

• Proactively follow up on issues independently and advise on process enhancements to eliminate customer obstacles.

• Prioritize assignments and actively contribute to regional team objectives related to sales, profitability, customer retention, and sales management.

• Assist in the execution of standard operating procedures (SOPs) and promote the use of Axalta training programs and local performance groups among customers.

• Lead and coordinate paint conversion initiatives while involving necessary sales resources.

• Keep customer and contact data accurate and up-to-date in Salesforce (SFDC).

• Efficiently utilize technical tools such as SharePoint, Pitcher, Salesforce, and MS Office to enhance productivity and improve both internal and external communications.

⛳️ Requirements

• Commercial vocational training or completion of training as an automotive refinisher.

• Several years of sales experience, ideally within the automotive refinish coatings industry, with a demonstrated record in customer service and account management.

• Comprehensive understanding of collision repair, commercial transportation, industrial applications, and fundamental sales principles.

• Good familiarity with Axalta’s core product lines and the body shop sector.

• Strong capability to identify client needs, respond promptly, and resolve issues through collaborative efforts.

• High degree of self-discipline and accountability in an independent work setting.

• Professional demeanor at all organizational levels and awareness of how one's actions impact the customer.

• Team-oriented mindset and active support of regional sales initiatives to meet collective goals.

• Confident, persuasive, and results-driven written and verbal communication skills.

• Excellent IT proficiency, especially in MS Office applications (Word, Excel, and PowerPoint).

• Willingness to travel frequently (at least 70% of working time).

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• Comprehensive health and wellness programs.

• Flexible working arrangements and a supportive work environment.