Account Representative – Behavioral Health

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and enhance relationships with designated clients, ensuring that the company’s objectives are fulfilled and client requirements are met.

• Exercise independent judgment and discretion when addressing matters pertaining to assigned accounts.

• Address client inquiries and resolve any issues that arise.

• Maintain and expand the existing book of business by achieving customer satisfaction ratings, identifying upselling opportunities, developing marketing strategies, and collaborating on product improvements.

• Promote the advantages of ComPsych’s products and services to clients.

• Execute and oversee the effective delivery of customer programs, which includes communication strategies, customer training, issue resolution, and utilization reporting.

• Develop retention strategies and annual account planning in collaboration with the Director of Account Services.

• Identify the suitable delivery of ComPsych’s products and services, leading to tailored communication strategies and training.

• Arrange quarterly in-person meetings or conference calls with clients to discuss objectives, progress, and utilization.

• Assist fellow Account Managers in servicing larger and more complex accounts.

• Establish strong working relationships with ComPsych’s business leaders.

• Uphold a professional demeanor that reflects ComPsych’s values and standards.

• Perform additional duties as assigned.

⛳️ Requirements

• A Bachelor’s degree is mandatory.

• A minimum of 1 year of experience in establishing and nurturing successful customer relationships is required.

• A background in healthcare is advantageous.

• Sales experience is a plus.

• Exceptional interpersonal skills are essential.

• Proficiency in Microsoft Office Suite is required.

• A stable work history is necessary.

• Willingness to travel up to 25% of the time.

• Self-motivated individual with the ability to multitask and work independently.

• Strong organizational and project management capabilities.

• Effective communication and interpersonal skills are necessary.

• A consistent and reliable high-speed internet connection and a workspace free from distractions, disruptions, or noise are required.

• Ability to be on camera during work-related training sessions, meetings, or events.

• Must be capable of sitting or standing at a desk for extended periods while working on a computer.

🏝️ Benefits

• Comprehensive benefits package.

• Paid Time Off (PTO).

• Medical insurance coverage.

• Dental insurance.

• Vision insurance.

• 401(k) plan with matching contributions.

• Extensive Employee Assistance Program (EAP).

• Wellness program.

• Bonus opportunities.