Account Representative

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Conduct outbound calls and manage incoming calls

• Comply with company policies, procedures, and specific client requirements

• Maintain responsibilities related to company information security and privacy

• Precisely document account details

• Negotiate payment plans and conduct necessary follow-ups

• Acquire essential estate information and follow up with attorneys or personal representatives regarding claim submissions

• Act as a primary contact for resolving accounts for deceased individuals, interacting sensitively with estates, attorneys, and family representatives

⛳️ Requirements

• High School Diploma or GED

• Licensed Debt Collector (or the ability to obtain the necessary licensure)

• Proficiency in computer use and a capacity to learn new systems

• Goal-driven with strong organizational abilities

• Polite, empathetic, and professional telephone demeanor

• Excellent verbal and written communication skills

• Capability to effectively manage multiple tasks in a fast-paced, regulated setting

• Team player who can also work independently

🏝️ Benefits

• Paid time off, accumulating up to 5.85 hours bi-weekly

• Eight paid holidays

• Health, Vision, and Dental Insurance

• 401(k) Matching

• Employee Assistance Program

• Opportunities for career advancement

• Competitive salary

• Bonus eligibility based on performance recognition

• A collaborative and supportive team culture