Account Representative

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Act as a primary contact in managing accounts for deceased clients.

• Engage compassionately with estates, legal representatives, and family members.

• Make outbound calls and respond to incoming inquiries.

• Comply with company policies, procedures, and specific client requirements.

• Maintain the confidentiality and security of company information.

• Ensure accurate documentation of accounts.

• Negotiate payment plans and provide necessary follow-up.

• Gather essential estate information and coordinate with attorneys or personal representatives regarding claim submissions.

⛳️ Requirements

• High School Diploma or GED is required.

• Must be a licensed Debt Collector or possess the ability to obtain licensure.

• Proficient in computer use with the capability to learn new software systems.

• Possess a goal-oriented attitude complemented by strong organizational skills.

• Display a courteous, empathetic, and professional demeanor when communicating via phone.

• Exhibit strong verbal and written communication abilities.

• Capable of effectively multitasking in a dynamic, regulated setting.

• A team player who can also work autonomously.

🏝️ Benefits

• Paid time off, accumulating up to 5.85 hours bi-weekly.

• Eight paid holidays throughout the year.

• Comprehensive Health, Vision, and Dental Insurance coverage.

• 401(k) Matching program available.

• Access to an Employee Assistance Program.

• Opportunities for career advancement.

• Competitive salary along with excellent benefits.

• Role eligible for bonuses and performance recognition.

• Join a collaborative, supportive team culture within a stable and established organization.