Account Representative

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Act as a primary contact for resolving accounts associated with deceased individuals

• Collaborate delicately with estates, legal representatives, and family members

• Make outbound calls and respond to incoming inquiries

• Comply with company policies, procedures, and specific client requirements

• Maintain the confidentiality and security of company information

• Ensure accurate documentation of accounts

• Negotiate payment plans and conduct necessary follow-ups

• Gather essential estate information

• Follow up with attorneys or personal representatives concerning claim submissions

⛳️ Requirements

• High School Diploma or GED required

• Licensed Debt Collector or the ability to acquire licensure

• Proficient in computer skills and capable of learning new software

• Goal-driven with robust organizational abilities

• Polite, empathetic, and professional demeanor on the phone

• Excellent verbal and written communication skills

• Capability to manage multiple tasks efficiently in a dynamic, regulated setting

• Team player, while also able to work independently

🏝️ Benefits

• Paid time off, accumulating up to 5.85 hours bi-weekly

• Eight designated paid holidays

• Comprehensive Health, Vision, and Dental Insurance

• 401(k) Matching program

• Employee Assistance Program available

• Opportunities for career advancement

• Competitive salary structure

• Recognition for performance achievements