Account Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Initiate outbound calls and manage incoming calls efficiently.

• Comply with company policies, procedures, and specific client requirements.

• Maintain responsibilities regarding company information security and privacy.

• Document accounts with precision and accuracy.

• Negotiate payment plans and conduct necessary follow-ups.

• Gather essential estate information and liaise with attorneys or personal representatives concerning claim submissions.

• Act as a primary contact for resolving accounts related to deceased individuals.

• Approach estates, attorneys, and family representatives with sensitivity and care.

⛳️ Requirements

• High School Diploma or GED equivalent.

• Licensed Debt Collector or the ability to obtain such licensure.

• Proficient in computer use and capable of learning new systems quickly.

• Possess a goal-oriented mindset complemented by strong organizational abilities.

• Maintain a courteous, empathetic, and professional demeanor on the phone.

• Exhibit strong verbal and written communication skills.

• Demonstrate the ability to multi-task efficiently in a dynamic, regulated environment.

• Team player who can also work independently when required.

🏝️ Benefits

• Paid time off, accruing up to 5.85 hours bi-weekly.

• Eight paid holidays throughout the year.

• Health, Vision, and Dental Insurance coverage.

• 401(k) Matching program available.

• Access to an Employee Assistance Program.

• Opportunities for career advancement.

• Competitive salaries along with excellent benefits.

• Bonus-eligible position with recognition for performance.