Account Relations Manager II

This is a fully remote position, open to applicants in Florida, +5 more states.

📋 Description

• Serve as a key point of contact for vendors and internal business stakeholders to foster ongoing relationships and comprehend business requirements, needs, and service expectations.

• Collaborate with vendor management team members to sustain intricate vendor relationships and improve the vendor experience.

• Engage with vendors to guarantee satisfaction for members or providers and monitor performance.

• Evaluate critical performance data to track and assess productivity and program compliance.

• Develop reports utilizing performance data to pinpoint areas for process enhancement.

• Act as a liaison between internal departments and vendors to manage escalations, such as claims.

• Support new business initiatives and process implementations from the initial launch through daily interactions.

• Explore new business prospects with vendors to cultivate collaborative relationships that uphold compliance.

• Conduct root cause analyses with vendors to uncover business issues and challenges.

• Coordinate with workforce management and training teams to organize and facilitate vendor training.

• Partner directly with vendors on training, scheduled maintenance, and other services to inform them and provide updates on products/services.

• Carry out additional duties as assigned.

⛳️ Requirements

• A bachelor's degree and 2–4 years of relevant experience, or equivalent experience gained through applicable knowledge, responsibilities, scope, and skills.

• Must possess authorization to work in the U.S. without the need for employment-based visa sponsorship, either now or in the future.

• Preferred experience in managing outsourced contact center vendors or business process outsourcing (BPO) partners.

• Proficient in performance oversight, service level management, and operational accountability.

• Willingness to travel approximately 10% of the time.

• Ability to adhere to all policies and standards.

🏝️ Benefits

• Health insurance

• 401K plan

• Stock purchase plan

• Tuition reimbursement

• Paid time off plus holidays

• Flexible work arrangements, including remote, hybrid, field, or office schedules

• Additional forms of incentives may be included in total compensation