Account Performance Manager

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Supervise, develop, and take responsibility for client revenue ranging from $1-$2 million annually.

• Oversee production and overall performance of designated client accounts.

• Create and implement account Accounts Receivable (AR) plans; identify and elevate potential issues to leadership.

• Actively engage in resolving client account challenges.

• Serve as the subject matter expert for the client account and associated client systems.

• Deliver comprehensive training on assigned client accounts.

• Collaborate with the learning and development team to design training curriculum tailored to client processes and systems.

• Mentor Accounts Receivable Representative 1 and Accounts Receivable Representative 2 staff members.

• Generate and compile weekly, monthly, and quarterly AR reports for clients.

• Review and evaluate reports and data to enhance efficiency and concentrate on areas requiring attention.

• Detect denial trends, report overarching payer issues, and propose recovery strategies to the Assistant Director.

• Manage accounts and oversee account performance, with an 80% focus on account management and 20% on performance oversight.

• Achieve productivity targets for assigned accounts, aiming for 50 or more accounts per day for RCM clients and 65 or more for PRO clients.

• Assist A/R team members with billing policies, state regulations, reimbursement analysis, and complex accounts and claims.

• Maintain thorough knowledge of client-specific Statements of Work (SOWs).

• Help to shape A/R policies, procedures, and best practices, while recommending improvements.

• Monitor, report, and identify trends related to all account activities.

• Collaborate with Client Management to assess client risks, uphold or surpass client satisfaction, and address AR performance inquiries.

⛳️ Requirements

• A minimum of 3 years of experience in Accounts Receivable (A/R), including at least 1 year in an AR 2 position.

• More than 3 years of A/R and claims experience within the healthcare sector.

• Strong analytical abilities along with a proven record of achieving results and surpassing productivity targets and KPIs for supported clients.

• Intermediate understanding of Medicare, Medicaid, Private Insurance, Private Pay, Liability, and Worker’s Compensation requirements and processes, as well as medical terminology.

• Intermediate proficiency in Microsoft Office Suite.

• Knowledge of and adherence to HIPAA, HITECH, and patient confidentiality regulations.

• Required intermediate knowledge of the revenue cycle; experience with ASC billing is preferred.

• Over 3 years of experience with various Revenue Cycle Management (RCM) practice management systems.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday leave.

• Opportunities for professional development and training.

• A collaborative and inclusive work environment.

• Competitive salary and performance-based incentives.