Account Manager – Vision

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Assist Strategic Account Directors in the vision market by organizing customer and account-related tasks.

• Act as the initial point of contact for customers and handle requests until resolution.

• Keep abreast of market-specific product inventories, customer needs, and operational processes.

• Aid in account setup processes and ensure accurate account creation.

• Review customer catalogs to identify missing items, setup deficiencies, or contract alignment concerns.

• Evaluate reports and transaction problems, investigate root causes, and direct corrective actions to internal teams.

• Coordinate customer support efforts with Sales Support, Contracts, Credit, Finance, and shared services teams.

• Ensure customers are appropriately rostered and timely for contract pricing eligibility.

• Assist in precise setup and contract fulfillment involving GPOs, manufacturers, and purchasing frameworks.

• Support the rollout of strategic initiatives, opportunities, and solutions.

• Identify inefficiencies and propose scalable process improvements.

• Proactively spot issues, gather information, and suggest solutions with minimal supervision.

⛳️ Requirements

• Bachelor's degree in business, healthcare, communications, or a related discipline, or equivalent relevant experience.

• Background in customer relationship management, account coordination, project management, or a similar field.

• Proficiency in Excel, including experience with audits, data review, and identifying discrepancies.

• Strong organizational abilities and attention to detail, with the capability to manage multiple priorities and deadlines.

• Ability to operate effectively in ambiguous situations and adapt to evolving needs.

• Excellent verbal and written communication skills.

• Experience coordinating with both internal and external stakeholders.

• Confidence in leading or facilitating discussions with cross-functional teams and customers.

• Familiarity with systems such as Salesforce, SAP, and Power BI is preferred.

• Experience in working with GPOs, customer contracting, manufacturer relationships, or healthcare distribution environments is strongly preferred.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.