Account Manager – Verification Services

This is a fully remote position, open to applicants in Arizona, +21 more states.

📋 Description

• Provide exceptional service to Lumelight clients and partners.

• Manage relationships with clients and coordinate necessary resources.

• Oversee project timelines and ensure high-quality deliverables from the start of the project to its completion.

• Plan, organize, and monitor client projects and deliverables.

• Collect, review, and process materials for client onboarding and implementation.

• Act as the main point of contact between clients and Lumelight.

• Arrange meetings, address inquiries, provide status updates, and prepare project reports.

• Collaborate with the Data Team to ensure accurate data collection, analysis, and timely deliverables for clients.

• Work with cross-functional teams throughout the audit process.

• Track project progress, identify risks, and communicate solutions effectively.

• Ensure client deliverables are precise, complete, and adhere to quality and service standards.

• Maintain project documentation, client records, and communication logs.

• Support ongoing improvement initiatives.

• Perform additional duties and special projects as assigned.

⛳️ Requirements

• High School Diploma is required; college education is preferred.

• A minimum of 1-3 years of experience in client services, account management, project coordination, customer support, or a related field.

• Experience in health benefits, insurance, healthcare, or professional services is preferred but not mandatory.

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and video conferencing tools.

• Required software includes MS Suite and Teams.

• Proven ability to provide exceptional service and support to clients with complex requirements while managing multiple priorities.

• Strong problem-solving skills, ideally in a customer-focused environment.

• Outstanding account management, time management, and organizational abilities.

• Capability to quickly adapt to changing priorities.

• Strong analytical and critical thinking skills.

• Excellent written and verbal communication abilities.

• Proven relationship-building skills, including engaging, persuading, debating, and establishing credibility with key stakeholders throughout the audit process.

• Availability to work Monday through Friday, 40 hours a week, according to an agreed-upon schedule.

• Willingness to work extended hours and/or weekends during the peak ACA reporting season.

• Minimal travel may be required.

🏝️ Benefits

• Medical, Dental, and Vision Benefits.

• Health Savings and Flexible Spending Account Options.

• 401(k) with Automatic Company Contribution.

• Employee Assistance Program.

• Company-paid Life and Disability Insurance.

• Paid Time Off.

• Equipment will be provided to you.