Account Manager – UK, Nordics

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the strategic lead for clients within the designated portfolio.

• Foster strong relationships with clients, comprehending their business objectives, requirements, and priorities, and aligning them with Constructor's offerings.

• Oversee intricate enterprise renewal and upsell processes from initiation to completion.

• Illustrate product advantages, business value, and economic benefits to stakeholders, ranging from business champions to C-Suite executives.

• Identify and manage risks associated with the client portfolio.

• Educate clients about new use cases, features, and integrations that enhance value and pinpoint upsell opportunities.

• Update internal systems and participate in internal meetings to document and communicate customer status, needs, risks, renewal actions, and upsell actions.

• Collaborate closely with Customer Success, Sales, Product, Marketing, Engineering, Data Science, and other internal teams at Constructor.

• Relay customer feedback to the Product team, create advocacy opportunities for Marketing, and provide insights into use cases and customer health.

• Attend and facilitate the success of Quarterly Business Reviews with clients.

⛳️ Requirements

• A minimum of 3+ years of demonstrated experience working directly with large enterprise clients in Account Management, Customer Success, and/or Sales within a SaaS environment, ideally one that serves ecommerce clients.

• Proven capability to influence, present, and cultivate strong relationships with customers, particularly at the VP+ level.

• Proven ability to identify and effectively manage risks within a client portfolio in a timely manner.

• Proven aptitude for educating clients on new use cases, features, and integrations that deliver additional value and uncover potential upsell opportunities.

• Proven experience managing intricate enterprise renewal and upsell cycles from start to finish, showcasing product and business/economic benefits to stakeholders from business champions to C-Suite.

• A successful track record of consistently achieving and surpassing individual retention and expansion targets.

• Ability to attend and ensure the success of Quarterly Business Reviews with clients.

• Capacity to balance multiple Account Management projects and routine responsibilities while maintaining a keen attention to detail.

• Ability to work collaboratively across functions with Sales, CSMs, SEs, SAs, Data Science, Product, and Engineering teams.

• Strong knowledge and understanding of ecommerce business needs, objectives, KPIs, terminology, and trends.

• Solid understanding of analytics and statistics, ideally focused on analyzing and presenting ecommerce, A/B testing, and conversion data sets.

• Proven ability to acquire and maintain a working knowledge of Constructor’s evolving products and capabilities.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible working arrangements to promote work-life balance.