Account Manager – Travel Nurse

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Oversee facilities within the designated territory, handling positions, candidate submissions, confirmations, issue resolution, and customer support.

• Serve as the intermediary between Placement Consultants and facilities.

• Assess facility requirements and align suitable candidates with available positions.

• Evaluate applications to ensure candidate quality control.

• Advocate for healthcare professionals and Cross Country to facilitate job interviews.

• Reach out to facilities to add and update their requirements.

• Conduct daily follow-ups on outstanding submissions, extensions, renewals, and P1s.

• Engage in communication and negotiation with both internal and external clients.

• Verify contract specifics with facilities and Placement Consultants.

• Cultivate robust working relationships with Cross Country teams and departments.

• Collaborate with Account Management, IVS Managers, Clinical Liaison, Recruitment, Sales, Payroll, and Billing teams.

• Represent and advocate for Cross Country business initiatives.

• Deliver professional service to both internal and external clients.

• Monitor aligned associate productivity and escalate concerns to the Account Management Manager.

• Provide backup support for colleagues or associates during their absences.

• Execute additional tasks as assigned, with or without accommodation.

⛳️ Requirements

• Previous experience in a business office setting, ideally within staffing, medical, or sales.

• High School Diploma or an equivalent qualification.

• At least 1 year of experience in a customer service-related position.

• Capability to prioritize tasks and manage time efficiently.

• Proficiency in computer applications, including databases, email, Excel, and MS Word.

• Ability to work collaboratively while being self-motivated to surpass goals and objectives.

• Must possess strong organizational skills, be level-headed, focused, and attentive to details.

• Exceptional written and presentation skills.

• Strong interpersonal, listening, and communication abilities.

• Assertive demeanor with a drive to achieve goals.

• Strong analytical skills and planning capabilities.

• Aptitude for troubleshooting, problem-solving, and conflict resolution.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Paid time off and holiday pay.

• Opportunities for professional development and advancement.