Account Manager – Transportation Graphics

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for medium and small-value accounts.

• Actively engage with clients to ensure effective adoption and utilization of Vomela’s solutions.

• Oversee customer lifecycle management while providing strategic insights.

• Track customer health indicators, identify risks, and implement strategies for retention.

• Manage relationships with key stakeholders effectively.

• Analyze accounts for potential new business opportunities, referrals, partnerships, and expansion.

• Collaborate with sales representatives to create strategic growth plans.

• Conduct regular check-ins and performance assessments.

• Offer training, troubleshooting assistance, and education on Vomela’s products and services.

• Recognize upselling and cross-selling opportunities.

• Represent customer interests and relay feedback to internal teams.

• Work together with sales, marketing, and operations teams on client strategies and timelines.

• Develop focused engagement initiatives, including educational content, workshops, and webinars.

• Track, assess, and report on customer success metrics.

• Contribute to the formulation of customer success processes and best practices.

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, or Communications; or equivalent experience.

• Over 3 years of experience in customer success, account management, or client relations, preferably within the printing or manufacturing sector.

• Strong knowledge of large-format printing, custom graphics, and production workflows is a plus.

• Outstanding communication, interpersonal, and problem-solving abilities.

• Capability to build trust, drive engagement, and effectively manage multiple accounts.

• Proficient in CRM platforms (e.g., SFDC, Hubspot) and customer success management tools.

• A passion for customer satisfaction, coupled with a proactive and solutions-focused mindset.

🏝️ Benefits

• Health Care Plan (Medical, Dental & Vision).

• Retirement Plan (401k).

• Life Insurance (Basic, Voluntary & AD&D).

• Paid Time Off.

• Short Term & Long-Term Disability.

• Training & Development.

• Wellness Resources.