Account Manager, TMT

This is a fully remote position, open to applicants in United States.

📋 Description

• Optimize the retention rate across the existing client portfolio.

• Enhance and promote the adoption of AlphaSense solutions within various business units of current clients to discover new prospects and surpass monthly, quarterly, and annual revenue targets.

• Identify at-risk revenue to mitigate potential churn.

• Predict retention rates accurately.

• Work in tandem with Account Executives to pinpoint growth opportunities within the current client portfolio.

• Gain a deep understanding of client businesses, roles, responsibilities, projects, and performance metrics to effectively communicate with users and decision-makers, identify areas of opportunity, and collaborate with Account Executives on messaging strategies.

• Foster relationships with users and key stakeholders to position AlphaSense as a trusted business partner.

• Conduct business reviews with significant stakeholders.

• Engage in proactive outreach with pertinent materials and information.

• Represent AlphaSense within each client through floor walks, lunch and learns, and similar initiatives.

• Serve as an advocate for AlphaSense to clients and represent clients' interests within AlphaSense.

• Gather value stories and product feedback, sharing them internally to aid product development, marketing, and sales initiatives.

• Act as the primary point of contact for client inquiries, outbound engagement, relationship updates, and discussions regarding renewals.

• Manage a portfolio of clients within an industry-focused book of business.

• Collaborate with Account Executives to identify new business opportunities and expand the company’s presence within client accounts.

• Extract client insights to support internal product, marketing, and sales teams.

⛳️ Requirements

• A minimum of three years of experience in an account management position.

• Proven experience in managing retention and growth for an existing client portfolio.

• Demonstrated ability to meet renewal and expansion targets for managed client accounts following the initial sale.

• Proven track record in managing and developing relationships with Fortune 1000 clients.

• Strong skills in internal and external relationship management.

• Solid business acumen and dedication to effective processes and strategies.

• Natural curiosity and capacity to learn and adapt swiftly.

• Familiarity with best practices for client engagement in a SaaS context.

• Outstanding oral, written, and presentation abilities.

• Capability to simplify and explain complex issues in easily understandable terms.

• Previous experience in the specified industries is not mandatory.

🏝️ Benefits

• Performance-based bonuses may be available.

• Equity options may be provided.

• Comprehensive benefits program.

• Reasonable accommodations for qualified employees with protected disabilities, as mandated by applicable laws.

• Commitment to an equal-opportunity employment environment.

• AlphaSense does not require candidates to pay for job applications, equipment, or training.