Account Manager – TikTok Shop

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take charge of the complete setup and ongoing management of client TikTok Shops through Seller Center.

• Oversee product setup, which includes listings, variants, pricing, images, descriptions, and the optimization of categories and attributes.

• Manage inventory, synchronize stock levels, and ensure catalogue accuracy across various stores.

• Configure and monitor promotions, discounts, flash sales, and campaign mechanics.

• Supervise order flow, coordinate fulfilment, handle returns, and address after-sales issues.

• Monitor TikTok Shop policies, compliance requirements, and overall account health.

• Develop and manage growth strategies, targets, and roadmaps for client accounts.

• Analyze GMV, conversion rates, traffic sources, and product performance data.

• Spot opportunities across content, creators, affiliates, LIVE, and paid activities.

• Collaborate with creators and affiliate programs to enhance each shop’s content engine.

• Act as the primary client contact and cultivate long-term relationships.

• Lead check-ins and reporting sessions, presenting results and outlining next steps.

• Manage client expectations, timelines, and deliverables efficiently.

• Identify opportunities to expand accounts and strengthen client partnerships.

⛳️ Requirements

• 2–4 years of experience in account management, e-commerce, marketplace operations, or social commerce.

• Hands-on experience with TikTok Shop Seller Center is highly preferred.

• Experience with similar platforms such as Amazon Seller Central, Shopify, or other marketplaces is also considered.

• Strong operational discipline; highly organized and detail-oriented.

• Capable of managing multiple accounts simultaneously with ease.

• Confident and articulate communicator who can manage client relationships and present information authoritatively.

• Commercially savvy and data-literate, possessing a strong grasp of e-commerce performance metrics.

• Genuine understanding of TikTok, including its culture, content ecosystem, and product sales dynamics.

• Experience with TikTok creator or affiliate programs and influencer partnerships is a plus.

• Familiarity with paid social or TikTok Ads Manager is advantageous.

• Previous agency-side experience managing multiple client accounts is a plus.

🏝️ Benefits

• Competitive salary and performance bonuses.

• Flexible working hours and remote work options.

• Opportunities for professional development and training.

• Collaborative and innovative team environment.

• Access to cutting-edge technologies and tools in e-commerce.