Account Manager – Strategic Sales

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership, maintain, and grow a designated portfolio of strategic accounts through organized farming, deep customer engagement, and the creation of long-term value.

• Propel account growth by enhancing multi-product offerings, ensuring strong renewals, and fostering robust executive relationships.

• Collaborate with internal teams to uncover expansion opportunities across usage, teams, and product lines.

• Manage a portfolio of strategic customers with responsibility for sustained revenue growth and retention.

• Implement upsell, cross-sell, and renewal strategies across multi-product SaaS portfolios.

• Identify expansion opportunities by analyzing usage data, customer maturity, organizational structure, and business objectives.

• Interact confidently with engineering leaders, technical stakeholders, and economic decision-makers.

• Connect with customers through regular in-person meetings, including onsite visits, to enhance relationships and accelerate account growth.

• Build trusted relationships with both technical users and executive stakeholders.

• Ensure predictable renewals by emphasizing value, outcomes, and ROI before contract milestones.

• Recognize and address renewal or contraction risks in collaboration with internal teams.

• Serve as the main point of coordination among internal teams.

• Maintain excellent Salesforce hygiene to aid in forecasting and decision-making.

• Report directly to the Sales Manager.

⛳️ Requirements

• 5-8 years of experience in B2B SaaS.

• 2-3 years in a farming/Account Management-focused role.

• Proven track record of achieving and surpassing expansion, renewal, and net revenue retention targets.

• Recent experience specifically linked to Account Management, Farming, Expansion, Upsell/Cross-sell.

• Ability to work in region-aligned time zones, based on customer coverage needs.

• A strong passion for technology and SaaS; a high level of customer centricity and empathy; a strong desire to thrive in a fast-paced, self-directed startup environment.

• Solid understanding of Software SaaS/SaaS-adjacent business models.

• Comfortable and skilled in engaging with technical audiences and executive-level stakeholders.

• Previous experience or success in international sales and account management is a considerable advantage.

• Bachelor’s degree is mandatory.

• A background in Engineering/Technology is preferred.

🏝️ Benefits

• Medical Insurance: Comprehensive coverage of INR 5,00,000 for the employee, spouse, up to 2 dependent children, and parents or parents-in-law.

• Statutory Benefits: Gratuity according to the Payment of Gratuity Act, 1972.

• Paid Time Off: 25 days of paid leave annually (Annual & Sick Leave) plus gazetted public holidays and special life-event leaves.

• Remote-First work environment that enables our team to work from home.

• Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, and wellbeing to ensure an exceptional remote work experience.