Account Manager – Strategic Sales

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership, retention, and growth of a designated portfolio of strategic accounts by employing structured farming techniques, fostering deep customer engagement, and creating long-term value.

• Propel account growth through the expansion of multiple products, robust renewal strategies, and sustainable executive relationships.

• Collaborate with internal teams to uncover expansion opportunities across various usage areas, teams, and product lines.

• Manage a portfolio of key customers with responsibility for long-term revenue growth and retention.

• Identify growth opportunities by analyzing usage data, customer maturity, organizational structure, and business objectives.

• Interact with engineering leaders, technical stakeholders, and economic buyers.

• Conduct regular in-person meetings with customers, including onsite visits, to enhance relationships and expedite account growth.

• Build trusted connections with technical users and executive stakeholders.

• Ensure predictable renewals by emphasizing value, outcomes, and ROI prior to contract milestones.

• Recognize and address renewal or contraction risks in collaboration with internal teams.

• Serve as the primary point of ownership among internal teams.

• Maintain Salesforce data integrity to facilitate accurate forecasting and informed decision-making.

• Report directly to the Sales Manager.

⛳️ Requirements

• 4-8 years of experience in B2B SaaS, including 2-3 years in a farming or Account Management-focused role.

• Proven track record of achieving and surpassing expansion, renewal, and net revenue retention goals.

• Recent experience aligned specifically with Account Management, Farming, Expansion, and Upsell/Cross-sell initiatives.

• Willingness to work in region-aligned time zones based on customer coverage needs.

• A strong passion for technology and SaaS; exceptional customer-centricity and empathy; a strong desire to thrive in a fast-paced, self-directed startup environment.

• Solid understanding of Software SaaS and adjacent business models.

• Comfort and expertise in engaging and selling to technical audiences and executive-level stakeholders.

• Previous experience or success in international sales and account management will be viewed as a significant advantage.

• Bachelor’s degree is required; a background in Engineering or Technology is preferred.

• Ability to confidently engage with engineering leaders, technical stakeholders, and economic buyers.

• Strong understanding of SaaS business models and comfort in selling to technical organizations.

• Willingness to attend regular in-person meetings, including onsite visits.

• Strong Salesforce data management skills.

🏝️ Benefits

• Medical Insurance: Comprehensive coverage of INR 5,00,000 for the employee, spouse, up to 2 dependent children, and parents or parents-in-law.

• Statutory Benefits: Gratuity as per the Payment of Gratuity Act, 1972.

• Paid Time Off: 25 days of paid leave annually (Annual & Sick Leave) in addition to gazetted public holidays and special life-event leaves.

• Remote-First work environment that enables our employees to work from home.

• Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, and wellbeing to ensure an exceptional remote work experience.