Account Manager – Strategic

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a focused portfolio of fewer than 20 of Runpod's largest strategic accounts.

• Oversee account relationships, ensuring retention and opportunities for expansion.

• Conduct monthly or more frequent executive and technical engagement sessions.

• Develop comprehensive account plans and long-term growth strategies.

• Collaborate with dedicated Forward Deployed Engineers to align technical outcomes with commercial growth.

• Present Runpod capabilities, provide updates on the roadmap, and propose ideas that foster new use cases and increased spending.

• Lead complex renewals and expansions, negotiating multi-year commercial terms, pricing, and SLAs.

• Cultivate executive relationships and conduct strategic business reviews.

• Advocate for strategic customer needs internally, influencing product, engineering, and supply priorities.

• Maintain account plans, forecasts, and health/expansion metrics within the CRM.

• Report on account performance to leadership.

• Travel periodically to meet with strategic accounts and participate in key industry events.

⛳️ Requirements

• Minimum of 6 years in account management, including at least 2 years overseeing complex accounts.

• Ideally experienced in AI infrastructure, GPU cloud, neoclouds, cloud/compute, or developer tooling.

• Proven track record in managing and expanding a focused portfolio of large, complex strategic accounts, ideally with $50M+ relationships.

• Experience with multi-year, seven-to-eight-figure renewal and expansion negotiations.

• Strong technical knowledge and executive presence.

• Credibility with developers/ML engineers and C-suite executives.

• Proactive, consultative approach centered on growth and innovation.

• Experience collaborating with technical field teams.

• Excellent negotiation, communication, and presentation abilities.

• Strong understanding of NRR, expansion, churn, usage, CRM discipline, and accurate forecasting.

• Familiarity with HubSpot CRM.

• Comfortable in a fast-paced, ambiguous, early-stage setting.

• Successful completion of a background check.

• Must be eligible to work in the United States; Runpod is currently unable to sponsor employment visas.

🏝️ Benefits

• Uncapped commission structure with the potential to exceed target OTE.

• Meaningful equity; stock options offered to all team members.

• Comprehensive medical, dental, and vision plans.

• Flexible paid time off (PTO).

• Remote-first work culture.

• Inclusive and collaborative team environment utilizing Slack for internal communications.

• Dedicated team passionate about AI infrastructure.

• $1,200 stipend for home office and equipment expenses.